TomTopReviews 3,471

Here is the latest email from them below. So, I decided to ship it back so I could get a full refund... but guess what... they want me to ship it back to fricken China! Even though they have a warehouse in the U.S.! Total cost to ship it back to them in China is more than what I paid for it...!? What is wrong with these people...? What a bunch of scammers.

DO NOT BUY ANYTHING FROM TOMTOP RIP OFF!
Hi customer,

Thanks for your email.
Pls return back as follow address

Receiver: PiaoYang Li
Address: 5th Floor, Warehouse Building, Dongguan Post (Fenggang)
International E-Commerce Park, No. 2 Dongshen Road, Fenggang, Dongguan,
Guangdong, China.
Zip code: 523690
Phone: 13418816176
Pls note"56037490"on parcel to confirm this is your order.
We will not undertake return shipping cost.
We will process your order after receiving your parcel.

Regards
Sarah

Here is Tomtops latest reply:

How about partial refund you 25usd without returning back?
Hope for your understanding.

Best regards
Sarah

What...?

Here... please keep our piece of junk that we sent you and we will give you back less than one third of what you paid for it... Is that a deal? It's not that bad of a rip off... please understand.

Thanks
TomCrap

The funniest part of it all is that they probably paid less than 1 U.S. dollar for the unit. I paid for shipping so they are still making a killing off me.

What a screw ball company! Why would I accept anything less than a full refund? They don't care about their customers, don't use this company.

Thanks TomCrap!

Shamy Z.,
I will not pay to send this piece of junk back to you. I do not want a replacement unit. I want my money back, shipping included.

If you want to keep customers, Tomtop needs to change how they handle returns.
1) You have to give the option of refunding a customers money if you send them a broken unit.
2) You must pay for return shipping if the item you mailed to the customer does not work. This is your responsibility.
3) You need to provide a better system for customers to return merchandise.
A) You need to have online chat support with someone actually working on your
End!
B) You need a 1-800-xxx-xxxx number for customers to call if they have a
Problem.
C) You need to resolve customers problems/returns a lot more quickly. I am on
Week 4 already and I still do not have a resolution to my problem! W-T-F!

This is how returns are supposed to work with a professional and legitimate company.

BETTER HOPE YOU DONT HAVE TO RETURN SOMETHING!
Ordered a Tomtop 7018B car stereo that does not work. The screen wont turn on and the buttons flash different colors constantly. The fuse was bad so I replaced it and then the screen just flashed white.
So, after an hour of searching I finally found out how you return an item. You have to email there support staff(support@tomtop.com) and hope they respond, which turns out is basically a screw job. Surprise surprise. They have online chat, but no one is ever there to respond. Surprise surprise.
I first emailed support around 2 weeks ago with no response. I then had to email them about 15 more times before I got a response. Finally, someone named Sarah (probably more like Chang Lee) emailed me back stating I have to send them a video of it not working. So I did, and they didnt like that video so I sent another, and then they said, Ok you can return it but you have to pay the return shipping.?
I emailed them back stating I am not paying anything because they sent me pile of feces that does not work in the first place.
So, they said ok you must have a professional install it first.? What? So first they said ok return it pay the shipping. Now they say have a professional install it first. What a joke.
How do they expect to keep any customers by screwing them on returns?
Watch out for fake reviews of this companyI am sure they write their own reviews to try and save some face and not look so bad.

https://www.complaintsboard.com/complaints/tomtop-7018b-car-stereo-c892594.html#c1807470