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Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Umas das melhores loja da atualidade! Bom atendimento! Envio rápido! Recomendo a todo mundo! Tomtop é 10! Vamos comprando que essa loja é show!
Я постоянно покупаю в этом магазине. Так что рекомендую его. Там постоянно действуют скидки и выдаются промокоды
Отличный магазин с очень хорошими ценами. До недавнего времени покупал в основном на Aliexpress и Ebay. Но случайно зайдя по акции на Tomtop обнаружил, что на многие вещи, которые я покупал тут цены ниже и при чём значительно! Всем рекомендую!
Al principio no podía rastrear el envío, pero enseguida me contestaron y los artículos llegaron rápido y bien protegidos.
To order very simple, always items in stock, fast delivery and very good prices.
I recommend this store.
Five stars.
"A good site with fast delivery, high-quality then a vapos at an attractive price, I advise! On all questions you can write me an e-mail, I keep in touch with the admin and support site..."
Used tomtop a number of times always a fast turn around and excellent value for money. Will be using them again in the future and looking forward to my current orders arriving.
Very good price, fast delivery and good quality! I will recommend Tomtom to anyone.
I bought batteries that was hard to find but tomtop had it and to the best price.
No respect of shipment time
No replies at emails
I'm still waiting shipment
Just incredible they still exist in internet
I'm very pleased with my purchase from TomTop and will continue to use this site for my drone purchases.
So falta o pouco mas transparente para os clientes. Com o restreamento obrigado por isso é uma vez em dica para os meu amigo
Thank you for good prices, item delivered in good conditions, fast delivery, can only recommend to everyone who want to buy from good eshop
Sending received quickly, very good product and site very serious. I recommend. Many interesting and inexpensive products.
Bonjour,
J'ai eu une très bonne expérience sur le site Tomtop, je recommande ce site en comparaison avec les autres sies
This shop have a nice promotions, so many electronic products
Fast shipment
Using coupon with points and cashback make a product with best price!
Recommended
Отличный интернет-магазин с широчайшим ассортиментом товара, хорошей техподдержкой, быстрой доставкой
Mucha variedad y la página va muy ágil hace que te muevas con agilidad y soltura es complicada para eliminar productos que has comprado y quieres eliminarlos antes del envío al contrario de Amazon.
Bought a fidget spinner for my niece, she said it is her favorite or all her spinners! She carries it around with her and plays all the time.
Compras seguras y envíos rápidos. Buena experiencia en hacerles compras y recibir productos de buena calidad y buen precio
Delivery on time and everything is in the box.
I liked the Tom top, keep up the good work
Hope that Tom Top put more merchandise on US ware house and the price lower
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!