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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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They take for ever to answer your question, despite they never answer your emails. Only online chat which works terribly... I ordered a product which was supposed to be shipped within 24 hours, and its been 5 days and it has not been shipped and they don't give clear answers... REALLY THE WORST SERVICE
Tom Top has always had a good variety of items at great prices and have always been reliable in delivering
I made a purchase on your website before long, and I was quite satisfied. The delivery of the product was also done within the indicated period.
This was my first transaction with Tomtop, in which I had ordered 3 different products. 2 reached within the time mentioned, but the 3rd product got delayed beyond the time limit ( more than 30 days) for which I co-ordinated with their customer support through email. Thanks to Asya for her prompt reply on my emails and trying to track down the parcel. All products delivered in good condition.
Good and affordable stuffs, but you have to be smart to get the best price, coupons and promotions everywhere! Very fast shipping, even for the super saver one.
I had a problem with a product deficiency... one that happened to be a somewhat rare defect of the product. The support has given me a partial refund so that I could obtain the defective part to remedy the problem. Teresa was instrumental and very helpful toward a solution.
I order a product in 5/7/17. I got track no RL*******CH this is showing unknown destination from 1 month. I got a mail for my complaint that "your product is in your place and talk from your local post office". They asked for track no and I show the given track no RL*******CH. They said that track no is not working.
So please provide me working track. My order number is CA17G07G5506-WN65DN. Plz provide working track number.
Dear customer, your order will reach the destination and you will get delivery very soon, please wait with patience and keep in touch with your local post.
Enviou tudo corretamente e no prazo, parabéns. Estou muito satisfeito com minhas compras na tomtop e com certeza vou continuar comprando.
He comprado una action cam y no tuve ningún problema, llegó pronto, y sin ningún desperfecto.
Todo ok!
I saw an item from TomTop and its price is very nice. So I quickly ordered it. When I ordered that, there was a minor problem and I asked online how it is going with my order, and the online customer service team member, Runa, got back to me with really help.
I have ordered a Android TV Box in tomtop website and got it delivered yesterday after a long wait of 25 days.
When I opened the package I was shocked to see that the box was not available in the package. Apart from the main unit it has remote, adapter, HDMI cable. I don't know what to do with the accessories without the main unit. Wrote this to the support people but still now no response from anybody. I thought that if I was happy with this order then I have planned to order a mobile. But everything went in vain. Now I need atleast my amount refunded and requested for reverse pickup.
Order Number: AA17G18J5318-58FGHE
Eccellente sito di acquisti trovi tutto a prezzo onesto. Spedizioni veloci spesso la merce arriva prima della data dichiarata
Excellent website, I am very satisfied with the speed of delivery and the quality of the products. I recommend it to everyone.
I placed an order on an item marked "FREE SHIPPING to United States via Expedited Shipping" on 7/24. They charged full amount ($50) immediately.
One day later, they asked me to pay extra $3 with Paypal for shipping. The reason is "your adress is remote". I denied the unreasonable charge in my return email. They put my order on hold status since then, neither further explanation nor refund. I have to apply a dispute charge with my credit card company today to ask the money back.
Very bad first time order experience.
My dear customer, so sorry for making you experience such unsatisfactory experience, please kindly let me know your order number and email address, i will check the details and help you to solve this problem as soon as i can.
I ordered several times from TomTop. The prices are good, the products arrive quickly and in good condition. I will definitely order again. I recommend.
I buy in TOMTOP my first Drone DJI SPARK COMBO, tempted me the price of the product which was 25% lower than in my country. The product arrived at a specific time as important without additional customs charges. I am happy with the purchase and will definitely use again.
Отличный магазин, часто покупаю в нем акционные товары, безтрековые посылки с бесплатной доставкой доходят быстро, в отличии от других магазинов
Purchased in the online store "Tomtom" in July of the current year: V88 Smart Android TV Box KODI 6.0 16.1 RK3229 1G / 8G, DJI Phantom 3 SE Wifi FPV RC Quadcopter JJRC and H36 2.4 G Mini Drone RC Quadcopter. Happy with everything-price, quality, delivery, interaction with customer support.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, please kindly let me know your order number and email address, i will check your order and keeping update you as soon as possible.