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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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When I bought a $500 electric scooter they give 12 months warranty. Afetr 8 months a part has broken. They said there is no quality promblem, only if it brakes on the first day... Liars...
Excelente site para compra, excelente logística para despacho de mercadoria! Ótimo. Eles despacha a mercadoria rápido e uma boa embalagem
Site com otimos preços e bons descontos. Comprei varios itens com preços bem abaixo dos concorrentes.
All my process of buying was ok but my GoolRC T37 drone never works. I believe Tomtop is a good site but I really will be happy if my problem is resolved.
Excelente site, comprei um drone e entregaram antes da data prevista, meu produto chegou em perfeitas condições e a qualidade é ótima. Fácil de navegar e o sistema de pagamento com opção de parcelamento é excelente. O preço é melhor que os outros sites.
We got the product as described and it was shipped accordingly. We just got a problem because the invoice had a different value than the product we purchased, so we had to pay extra taxes when the product arrived.
This is a gret website as they offer unbeatable price.
Im happy to deal with Tomtop in the future.As I done research Tomtop does the best offers to customers. I recommend this website to everyone.
I want really recommend this online store. I ordered few DJI drones with accessories and some video equipment. Shipping was very fast. I also recieved a free gift. I will order next products in future from TOMTOP.
After 4 weeks of waiting and each time telling that my order will be shipped next week, they give me an easy answer (If product is not delivered you can cancel your order) like if i cancel the order i will be happy.
Seriously its not this kind of resseler to which you can trust your money and your order
I need to know the email adress for the customers service thkst IKAYAA 6 Pcs cushioned Rattan
I need to know how is my order.
I payed 335,51 because I purchased this IKAYAA 6 Pcs cushioned Rattan
And In my account appear the purchase 2 times, one pendant pay and OBVIOUSLY I WANT ONLY ONE AND ITS ALREADY PAYED.
Dear customer, please you can email to address: support@tomtop.com, or leave your order number and your question here, i will help you to solve your problem soon after i see the reviews.
Very bad support. They have sent me a faulty product and they never answer my emails. I was kind and that did not work. I wish I made a paypal dispute from the first moment of the problem.
Dear customer, please kindly let me know the details about your claim, as well as your order number and email address, i will help your to solve this problem.
Gracias a la atención de Emma, mi problema ha sido resuelto.
Ella ha sido capáz de empatizar y ponerse en la piel del cliente y me ha ayudado con el problema.
Igual que enteriormente mi valoración fué negativa, ahora sólo puedo rectificar y dar una valoración positiva.
Nuestra relación comercial seguirá vigente
Thanks to Emma's attention, my problem has been solved.
She has been able to empathize and put herself in the skin of the client and has helped me with the problem.
Just as my evaluation was negative, I can only rectify and give a positive assessment.
Our business relationship will continue
Enteriormente
Dear customer, please return your drone, we will repair it and ship a drone in perfect condition back to you.
I bought so many items from Tomtop! Most of the time the item being shippe dout within 48 hours. There were several times the item being shippe dout on the same day! I am located in Malaysia and I received the items from China(bought via Tomtop) within 6 days max! That is super fast for a free shipping!
The quality of the shirt is amazing. It looks exactly as the photo does. I had a hard time trying to find this shirt and im super stoked about this.
Registered on the site TOMTOP since 2017. The main thing is the quality of 100% and superfast delivery to Belarus (2 weeks)!
I recommend uniquely!
Muito bom trabalho, rapidez nas entregas produtos de qualidade. Parabéns TOMTOP. Estamos muito satisfeito para comprar vossos produtos.
Very fast delivery of the ordered product.
The object corresponded exactly to the description.
Price very interesting compared to other sellers.
Very good communication with the staff.
Fast and professional response.
To recommend.
I bought a battery charger for my lips batteries. Received in a few days and no problem at all. The charger works great
Great product, great price, prompt shipping. So everything is in best order! I can really recommend them.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, please let me know your order number and email address, i will check for you and update you.