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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Very good product! Very good website! My order arrived fast and the product is very good quality
I recommand for my other sales!
Thank you very much TOMTOP
Good price, quality execution and ecology! Tomtop is reliable reseller!
The panel works fine and there are no problems, just the sun could shine longer
Great costumer service, package arrived as expected. 5*! Great discounts too.
Will definitely place a new order soon.
Very good, recommend! Everything is available, clear and honest! There are discounts and promotions that grants!
-My 4K Xiaomi drone was to arrive with a 3-6 days shipping. It arrived 13 days later.
-The WiFi connector was not in the box (another 10 EUR purchase from another site) as described, yet there was a set of prop guards -what is useless for me since I was not planning to fly it indoors.
-Straight out of the box at the very first use (trying the connectivity with phone and camera) I realized that the camera system (probably the gimbals) is not working.
- The camera would not stay steady, it is steady for a 2-3 seconds and then it would "fall" and after 5-8 seconds it will try to stay steady and it is falling again, following a 15-20 seconds "adjusting itself" (spinning its "head") like R2D2 when it got hit in the star wars.
-CUSTOMER CARE IS NON-EXISTENT. Only after opening a case with PayPal they answered, asked me for 1-2 days (!) After many days later when I reminded them, they wrote me to "check my local POST OFFICE for my order"... Clearly, they don't even read the e-mails.
So forget about the customer service, warranty, or any attention what so ever. At this moment I am returning it for more than half price of the drone with traceable shipping.
-If I add the costs so far I could buy a much better drone from a reliable seller, at this moment I am just hoping to get back something. SUPER disappointed specially because I ordered a Xiaomi scooter also, so I will have sleepless nights before it can be tried out...
-Xiaomi drones are absolutely not on the level of DJI. The price is OK if you are lucky not to have problems with it, TomTop wont help you in case you have. Spend your money wisely...:(
+they don't let you post this negative review on the site...
Sadly, this company must join the ranks of the totally unacceptable face of Chinese capitalism!
They promise much - "Yes, everything you buy from TOMTOP has a guarantee of quality"; "You can be confident about ordering from TOMTOP just as much as any western retailer."; "Supprot(sic) to refund without reason within 14 days after received the product".
It's all nonsense, of course. When you do have a problem, you enter into a nighmare world of e-mails going back and forward, requests for pictures, for videos etc. In my case, the item supplied was completely unusable - it was useless by design! - but after several e-mails, the best I got was "Well, how about we give you partial refund?". No, sorry - if the damned thing is useless, and fails to meet the advertised specification, I want my money back - and if they want the product returned then they can cover the postage cost.
In the end I simply turned to PayPal - who immediately refunded my full costs without question. If Chinese companies want to do increased trade with the West, they really have to get behind their so-called promises.
Dear customer, please ship the goods back if you are not satisfied with it, we will issue refund as soon as received the returned item.
Just for the fair game I sent again the details but no solution. I think they are responding by a robot application just to show they are interested in their customers.
Dear customer, please kindly let me know the your email address, i will check and get back to you soon.
As expected, 6 days after delivering needed details to the seller's representative - no response had arrived.
At the end of 2016 I bought "item #331046986696
Electronic Digital Door Peephole Viewer Doorbell with 2.4" TFT Monitor IR Camera".
The data strap was damaged at the first attempt to install the device into the door (because of poor quality). The supplier promised to send a replacement camera and did not keep what promised.
They ignored my reminders.
The item is unusable.
That was my worst buy on the web.
A TomTop é uma ótima loja para se comprar, recomendo! Rápida na entrega e tem um excelente atendimento. Muito confiável.
Han vuelto a mejorar, trabajan bien y rápido, varios productos pedidos con ellos. Y todo correcto. 100% - ok
The shipping is very quick. I recommend this website!
Good quality products, & fast delivery, good support
I buy Tomtop recently, but I can already make up my mind. So far there have been no problems. The prices are good, the delivery is fast, the technical support works well.
I recently, buy in Tomtop, the shipping to Brazil was very fast, in four days the order arrived in the country and order wasn't taxed in Brazil. Nice prices is a great site!
Everything as described. The shipping is very quick. Ordered Jun. 5 2017, delivered Jun. 26 2017. Fast response for my technical question from *******@tomtop.com.
Good price for a good goods.
Jan H. Buyer.
Excellent delivery service. I have received my item earlier than I expected and items are just as shown on their website.
Ótimo site. Um dos melhores que já comprei na China. Produtos que comprei estão chegando ates da data prevista, e isso sempre foi o maior problema com as compras na China.
This shops really has good prices and products I've ordered are very good.
Unlike with some others shops I don't have a problem with this one.
Customer services is also really helpful.
I m happy having Tomtop and always will purshase!
Customer service and good as well!
Thank you :) peace
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, actually if you want a reliable drone and do some sophisticated works with it, we strongly commend you to order DJI, we will update you once the returning item arrived.