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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Great prices especially with flash sales. Bought a smartphone from DE warehouse to Italy. Arrived in 3 days. Recommend it.
Si tratta di un rivenditore molto affidabile, rapporto qualità prezzo impeccabile, spedizioni veloci, qualità eccellente, spedisce dall'Europa senza costi di dogana.
Great Shop, trusky seller. Great online chat comuniaction. My expirience is 100x100 positive always. I will always buy in thos website. Ilove local wharehouse items. Very happy with them
This TomTop site is SUPPOSED to be their U.S. Warehouse, and all items shipped from it therefore DO NOT come on a "slow boat from China". I order some items from this site, HOPING that I'd get them in a week, since they were supposedly coming from a US Warehouse. I ordered them, as they showed "IN STOCK". After the order I got a confirmation, and then a couple days later a shipping notice, SHOWING THE STUFF BEING SHIPPED FROM CHINA! When I contacted them, they told me it was 'no longer in stock, so please be patient and wait for shipment from China". I WOULDN'T HAVE ORDERED HAD I KNOWN IT WAS COMING FROM CHINA! Took almost a MONTH to get the stuff after the shipped notice. I think TomTop INTENTIONALLY shows stuff "In Stock in US WAREHOUSE" just to get you to BUY, then they ship from China. This is FRAUD. I wouldn't trust these people again... EVER. DO NOT BUY FROM TOMTOP.COM!
Great product delivered promptly - what more could you ask. And at a really good price. Great service all round.
Good produces and less prize compared to other sites... and the produces are nicely packed and sent thou dhl shipping is very less compare to other sites...
Drone Phantom 3 SE - incredibly fast delivery (China - Czech Republic - 10 days), everything is fine, it works as it should:-)
The goods were immediately tested on vacation: https://youtu.be/9hxxVGU7-_A
Thnx.
Wath I ordered arrived in perfect conditions (a bit later than what declared on the Site). Ecxcellent support by the Staff. I think that with a small effort by the Shippment dept. You will be rated 5 stars. Anyway Thanks a lot. Eugenio (Italy).
I ordered a camera and received it all scratched. The package was sent all well covered so it is crystal clear it was impossible to be damaged on the way, it was sent like that on purpose. The company blamed the shipping and tried not to take any responsibility of it. What worst is, I wrote a review on the site and they deleted it. I tried to get a new case for the camera and they wanted to charge me for the shipping.
This company is not serious. Terrible customer service, not reliable at all and they sent already used and damaged products. Will never recommend it.
Dear customer, in this case, we advise you to ship this item back, we will testing it and ship a new one to you if it is really a used and damaged one as you said.
Excellent prices and fast delivery
Customer service is always available
Secure payment
I am pleased and recommended
The best seller and best prices. I recommend this site.The best seller and best prices. I recommend this siteThe best seller and best prices. I recommend this siteThe best seller and best prices. I recommend this site
This site is our favorite site for RC vehicles. There is. I better combination of cheap price, quality items, and decently fast shipping. The items are always as described.
Tive o problema com demora na entrega mas foi tudo resolvido obrigado e até próxima compra.
Melhor site de compras que conheço recomendo.
Fast ship and as advertised. Customer Service kept me updated on my shipment. You buy from Tomtop again
Ótimo site. Tenho várias compras e todas chegaram no tempo. Espero que continue assim. Tenho várias compras a caminho. Quase todas registradas e a demora fica por conta do correio mesmo.
Realmente um ótimo site para compras na china, encontro nele sempre os melhores descontos, realmente ótimo.
I really don't know why a lot of people complain but I always read what everyone complains about and I have found out that you can't go by what people complains about because I got my order from Tomtop a week after I submitted my payment to them and they told me it would be 2 weeks and the product was every bit what I had expected.
Trustworthy store, orders always shipped on time and price always the best.
I recommend it to everyone!
Tomtop is one of the best online stores I found. They take care of their customers, they back-up your payments and provide good tracking info. I recommend this site!
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
I am not sure whether the goods was in stock in our US warehouse when you placed your order and successfully made the payment so please kindly let me know your order number and email address, i will check for you and help you to solve your problem.