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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Produto chegou e estou muito satisfeito, durante a espera enviei alguns emails e todos respondidos em tempo curto.
Tomtop promised 7-10 business days shipping time for an electric scooter Xiaomi M365.2 months has passed without any positive action. The scooter has not arrived finally. The support is terrible, says nothing, they just keep telling me to be patient. After 2 months of patience I fed up and asked PayPal for a full refund. I hope this is just an individual case but I'm very dissapointed.
Good quality product, fast delivery with protected packaging. Best prices most of the time!
Great online shop.
I bought some goods there and they arrived fast and in exellent condition. Packaging was fair to let goods arrive in the conditions mentioned above. Dealing with the customer service has been nice too as they answer your doubts pretty fast.
Excelente site para compras, com alta esquema de proteção ao cliente, comunicação com o vendedor sempre ativo, sem fugir das responsabilidades.
Today I received a parcel, everything is okOrdered 19.08.2017 today is 13.09.2017 shipping 18 days. I will back to TOMTOP
Great, thanks Tomtop. Very Good store. O atendimento tem que melhorar muito ainda. Preços muito bons.
I buy products several times. Good price. Easy and affordable. Never any issue or problem. Everything is great.
Its my first experience to buying here. And i'm so impresive cost price so cheapt if compere with other competitor.
Support customer team need to improvement to quick answer or help them.
I requested to pay pal customer service help to contact tom top.
I buoght few products on TomTop.
I can recommend this shop. Good price, fast payment methode and fast delivery.
One mistake was that my package should be send via registered methode, but it wasn't
It wasn't problem, because I got package in a short period of time.
Hey Tomtop. You told me that the product will be dispatch by end of this month. Until now I have not yet received any message via email from you guys. Total of 30 products sold as shown in your web, please search Hubsan X4 Pro H109S at Tomtop.com. Quite a number of people have bought this great quadcopter but are you guys really pay attention on this? Please provide information on the status of the stock or I would like to request a refund. My order number is AA17H08L4434-HH79QY. Since 8th of Aug, the status still shows as "Processing". And another 1 thing, what happen to this order AA17H08U1301-VKWRJN? Until now I have not yet receive the flash memory card for almost a month. This is too much Tomtop. I would really really suggest everyone to stay away from Tomtop.com.
Dear customer, please the drone have already dispatched yesterday, now it's in the carrier's warehouse, will be shipped out in the coming days, in regards to the flash card,
Tracking number: 985200000000021736
Tracking link: http://www.bpost2.be/bpostinternational/track_trace/find.php?search=s&lng=en&trackcode=985200000000021736
It have already arrived in the destination, will be delivered in the coming days.
Très beau bateau! Fonctionne sans problème! Je recommande à mes amis!
Prix d'achat très abordable! Meilleur du marché! Expedition paquet très soigné!
Reçu rapidement!
Merci Tomtop pour d'autres achats!
I bought an action cam and the product was as described. The communication (chat) and order process are really great. I can absolutely recommend Tomtop!
One star less because the promised 72h shipping time could not be kept.
Great experience shopping electronics and hobby items. Shipping time is not too fast but it is cheap.
Ótimo custo benefício. Carrega muito rápido. Produto de vcs qualidade... Fora ah beleza da por power bank..
I always shop around and 9 times out of ten these guys have the best price. Shipping from China is always very fast and the customer service is top notch.
I order RC products many times. Easy and affordable. Never any issue or problem. Everything is great.
One of the best stores in the world, has fast shipping and very attentive service that is always a willingness to solve problems and doubts;
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, thank you very much for your patience, your goods was held by your local custom, and they are unwilling to release it despite all the documents requested was provided, we are very sorry for this case, so we are decide to refund you, yes, it's a full refund, we will fix this problem in the near future and looking to do more business with you in the future.