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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Experiencia muy buena. Pedido correcto. Tiempo de espera adecuado. La hamaca era como la había visto en internet no hubo sorpresas
Excellent service, good products and best of all, at good prices, I can attest that in all purchases I have made the experience has been positive, TOMTOP is in my opinion totally recommendable.
My shopping experience at TomTop has been very good. I buy some products at a very good price and shipping is fast and safe. Your web page is very easy to use with thousands of products of many categories. I recommend it
Great site fr shopping for electronics. Huge stock and variety of gadgets. Great flsh deals. I recommend it 100%
Todas as comprar realizadas com sucesso, recomendo a todos os produtos dessa loja o melhor de tudo sempre tem varios descontos
Top recommended place to buy gadgets and stuff for your home. Fast delivery, safe package, top quality products.
Tomtop is one of the best online shops.
My experience was absolutely perfect. My order dispatch very quick and arrived in excellent contition!
Lots of different gadgets, electronics, hobby, automotive stuff in one spot with the ease of ordering from the comfort of your home. You can't beat there prices and they have all the latest electroics you could want. Love buying rc stuff from them.
Its my first experience to buying here. Good price. Fast Shipping. I'm happy about the service. I can recommend this shop
I made my purchase on 09/26/2017 and I have not received the product yet, and I can not find the product because it has no locator.
On July 13, I bought a Hubsan H501S drone, the order arrived in Brazil on July 17. Unfortunately, the request was lost at the Brazilian post office on July 23. The Tomtop, after confirming the loss of the order, promptly refunded the amountI paid.
Buen site para realizar las compras de nuestros hobbies. Ante cualquier duda o problema siempre tuve respuesta inmediata y hasta creditos de regalo!
I purchased $3000 worth of items. I paid for it and after a week of no response to my emails I did a paypal claim. Funny I get a response that my items cannot be shipped. No restrictions on items into my country. I get a PayPal refund 2 weeks later and it costs $200 me because of the exchange rate! All this with no fault to me.
I was promised a response on SiteJabber and nothing yet.
They claimed that they sent me a replacement for a very awful guitar kit. I built the guitar and the neck was so bad it cost me $170 to make it good. Plus 50 or more hours of work (months because waiting for paint etc to dry). I had to replace electronics too. The worst part is I told them during the eBay period for complaints and they lied that another one was coming and all the "so sorry" BS you get from companies as this. Well they played rope a dope with me so long the eBay return time past me by. So I called eBay they told me to complain to PPAL. SO then Tomtop (Ilastone etc. many names - shady!) told me when I complained to Pay Pal to SEND THE GUITAR BACK TO THEM. LOL - AFTER ALL MY LUTHER WORK they could get $800 for this guitar now. Oh ok - I'll send it back to Hong Kong. NOT. In NY we call them SHYSTERS.
UPDATE - THE REPLY BELOW IS A SHAM. For appearance's sake. They won't do anything, it's part of the scam.
Dear customer, i am very sorry to hear this news, for solving this problem, please kindly update me your order number and email address, i will check the details and help you to solve it.
I am 100% confident every time I buy in TomTop. Good products and good prices. My first place to buy electronics in internet.
Tienen una amplia gama de productos a buenos precios.son varios los pedidos realizados y muy contenta.
This is a GREAT site for just about anything you might want to buy. From things for the grand kids to things for yourself and your better half. A GREAT place to shop and GREAT prices! The site is EASY to navigate and finding things is easy! Checkout is exceptional and faaast! You will be amazed and very happy with your shopping event on this site!
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, i am so sorry to see this review, we have reported this problem and it will be fixed in the near future, looking forward to do more business with you in the future.