Pros:
Easy to navigate through the store and easy to check out.
Purchased items shipped quickly with order and shipping conformation emails.
Purchases arrive quicker than many other on-line purchases.
Cons:
Not all of the items are the top quality, but for the price, no complaints.
Customer service is a joke. Claim a warranty leads to nowhere.
Bottom line:
Recommended store. Just set the purchase limit low,
Ordered a wifi bulb, and after a long wait, the tracking said it was in the UK on the 23/8/17. Still not received the as at 16/10/17, and after being told to wait a while longer in September, they haven't responded to any of my subsequent emails since. Not sure what else I can do as they're non-communicative. Had no problems with GearBest who are a similar company.
Cant believe their response to this review. 10 emails sent and one reply telling me to wait. Tracking only went as far as landing in the UK.
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We hope you will receive the parcel soon.
Tomtop.com
Site took my wife's paypal account immediately. No email from the website/company with details of the order. The website does not work when you try and look up the order, no one answers the live chat, and both phone numbers I got went to what sounds like an old answering machine with a message by an Asian person with poor English.
All emails replied within 1 business days.
Customer service try best to serve customers.
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
China famous cunning. Alert your credit card is stolen without your knowledge and data pay, their store credit card data in the database in use for personal purposes. I have traced it all through TOMTOP database. You better buy in the official online stores such as Amazon and ebay.
We are from anonymous good will trying to close the fake web.
After placing my order I soon came across a lot of negative reviews which made me a little nervous. However I received a great deal and I'm please with my purchase. They did take a long time to ship my order. With shipping being a major factor in business anything longer then a couple of weeks or even a week without an email can seem too long. I would give them 5 stars if they shipped my purchase faster or sent me an email as for the delay.
Avoid, avoid, avoid, scam website.
I placed an order on an item that showed 'in stock' on the website and paid for expensive quick delivery, only to find they have taken the money but a week later my account shows the order as still 'processing', i. E. nothing shipped. I now find I can't get hold of them to ask what is going on as their 'Live Chat', it is permanently unavailable and they never respond to any messaging, or emails. I am about to contact PayPal for a refund. My advice is to skip this one as they are not genuine.
Be warned they keep spinning lies so you can't leave negative feedback in the time period that ebay allows. 4 items I bought, none worked. They promise to send more, they apologise a lot but don't do anything, it is a scam! Don't bother for a refund as they lie about that as well.
TomTop has good description, amazing pricing and a great selection. Quality of goods is good.
Shipping to the Russia takes 20-30 days (but it's the fault of Russian mail).
Recommend this shop everyone!
I tried to track my order but although they give you a tracking number they don't tell you where to input it. Tried to find contact details but was only able to message through app. I message twice but got no reply. I eventually contacted then through online chat but the operator would not accept that there was no options to email or call via the app. He actually started to mock me and when I asked for his name he ended the chat. I have emailed the company but had no response. Will never buy from these idiots again
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I am waiting for my priority shipping order over two weeks now. Nobody ever answers my emails, which brings me here.
Apparently- after reading few feedbacks - you get very lucky if you receive your order at all! And then I read no refunds and very useless service.? I mean I am disappointed. I thought what a buy I made. Not really. Sorry will not be back.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
The customer service does not communicate. Online chat is offline all the time. The Scooter should ship within 24 hours. But it's still in the process?
I have already written 6 email. No answer. And here he writes please contact me.? This is a joke? They do not respond to the email. I can also get the proof is the print screen of my email box.
Pls contact support@tomtop.com with details, we will help to solve this issue.
I the ordinary buyer bought in Tomtop two phones from new receipts so far. Quickly received parcels. It is very happy. The prices are most often lower, than on other trading floors. I recommend to buy in Tomtop!
I ordered thrice on TomTop and i must say the site is amazing. Im happy with all the products i received. Looking forward for their same services hereafter... fast delivery to India as compared to other international sites...
Best shopping experience on the internet. Fast, easy and safe. Shipping to Brazil recommended. I use it for several years and have never had a problem and when there is a problem they always send me another merchandise.
I ordered 2 thing from Tomtop store and both came as described. Shipping was standard 2-3 weeks for my country. I will definitely order more thing from them and plus they got really god stuff on sale often.
Of all the purchases I made through this platform, they came very well packaged, without any anomaly, and within the deadlines mentioned when buying.
To date I have no complaint about the same.
Good platform for online shopping.
I ordered a Panorama Tripod head in March and it took almost a month to be received by general mail. When I received it the box was open, the USB cord was missing, the unit was broken and the instructions showed signs of wear. Despite continuous efforts by myself and by Paypal our requests for support were ignored. Finally I was asked to take a video or photos (of what- an empty box!) Now, if I pay the shipping (about $60.00) they will replace the unit. This company needs to be avoided. There are other similar products to be found in North America and their guarantees & warranties are excellent.
AVOID! AVOID! AVOID!
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
I must edit my previous review of Tomtop. My item finally arrived after more than two weeks instead of 3-5 days as promised and it is in order. If you order from this site, just be patient. Their distribution system is a bit funny and communication is not their strongest side. You must trade patience for great price I suppose...
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought
Would you pls give me your order number and email? We will check it for you,
Caution
This site makes a new scam
Some top products with prices "too" good
They are only advertising bait.
If you buy, never accept payment.
In this way without paying you can not put a bad review.
This for advertising, so they have the best price on the web
But you lose 15-20 days, never respond to mails you send.
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Tomtop are a very dodgy organisation, do not buy from them. I purchase a battery operated mini chainsaw which came with the advertised two batteries but one is faulty. I had it checked out and reported back to them and asked for a replacement. They strung me along by keeping asking for a video of the problem, crazy it is a faulty battery. In the end they offered me $5 to go and get it repaired which by the way is impossible but even if it were would cost me more than the whole tool. They are in contravention of our Consumer sale of goods act. Again a very dodgy crowd, stay away.
Overview
TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.
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- Shenzhen, GD, China
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!