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Graham S.

  • 2 Reviews
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Business, Clothing & Fashion, Food & Drink

Member since December 2015

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2 Reviews by Graham

Dreadful. When I raised a complaint with this retailer about the unusable condition of the spices they had supplied, instead of asking for the product to be returned for a replacement or refund, their short email response was that I should "contact the manufacturer with any quality issues". Not only does great customer service not exist, this retailer actually denies responsibility for the goods they sell. Unlike Spices of India, PayPal made an immediate, no quibble, refund.
Avoid, avoid, avoid, scam website.
I placed an order on an item that showed 'in stock' on the website and paid for expensive quick delivery, only to find they have taken the money but a week later my account shows the order as still 'processing', i. E. nothing shipped. I now find I can't get hold of them to ask what is going on as their 'Live Chat', it is permanently unavailable and they never respond to any messaging, or emails. I am about to contact PayPal for a refund. My advice is to skip this one as they are not genuine.

Graham Has Earned 8 Votes

Graham S.'s review of TomTop earned 8 Very Helpful votes

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