TomTop

Tomtop are a very dodgy organisation, do not buy from them. I purchase a battery operated mini chainsaw which came with the advertised two batteries but one is faulty. I had it checked out and reported back to them and asked for a replacement. They strung me along by keeping asking for a video of the problem, crazy it is a faulty battery. In the end they offered me $5 to go and get it repaired which by the way is impossible but even if it were would cost me more than the whole tool. They are in contravention of our Consumer sale of goods act. Again a very dodgy crowd, stay away.

First of all, I was emailed by their company saying they would pay me to leave them positive feedback. They have terrible customer service. I ordered a dash camera from them and it was horribly made. I could not get it to work correctly and it would constantly freeze up. I asked to return it and Tomtop finally responded after 4 days. They did everything in their power to avoid taking responsibility for the issue. I even made a video showing the problems with the camera. It took about 2 weeks of going back and forth with them through emails, waiting days in between each email to finally get my money back. This company does not value you as a customer, they value your money. Once they have your money then you are pretty much on your own if you have an issue.

Ordered a low value product (£10) and when it arrived it did not work. They requested a video which I sent then they offered me 30% refund. The item did not work so clearly this was no good. I ended up getting Paypal involved who I am pleased to say sorted this for me. But I will never use this site again. I find it mad how a company has such a sort term view with their customers, they could have sorted this normally and kept me custom, but for £10, they were prepared to exchange many emails to avoid returning the money. This appears to be a standard approach from a Chinese company as I've had the same experience with several other Chinese companies. I am giving up buying from China now.

I haven't received my order which was meant to be shipped in 10-20 days. Its been 42 days and I've tried contacting TomTop 3 times. No answers to any of my emails or online chat messages. I'm leaving for overseas next week and won't be back for 3 months. I needed this item for my trip. Very disappointed in TomTop.
I'd really appreciate it if someone got back to me...

My orders are processed immediately after my bank releases the funds, and in no time it's shipped to Ghana, West Africa, after about 17 days my package is in, and collected from the post office without paying any charge. I am very satisfied with their response time, and shipping times. Products cost less and overall, I receive my items free of charges

I have now shopped at TomTop for well over a year on and off. Overall the shopping experience has been well above average. Most of the products arrive in a timely fashion and work as well as or above expected. Of course, there are anomalies and when you are spending pennies on the dollar and buying knock-offs, this can be expected. They have been pretty good at resolving issues with both shipping and product issues, usually resolved within a couple weeks from the issue itself.

First found Tomtop in early 2013 and as with all sites that appeared from the China and Japan regions i did a cheap order just to see if it was a scam or not.

My order came pretty fast to the UK compared to a lot of international purchases via ebay/amazon etc and the item was well packed and of good quality. Since i have ordered quite a lot of items (elec, clothing etc) off them at great prices and they have all turned up in perfect condition and in good time.

There is currently a massive flood of stores like Tomtop appearing the internet and you hear so many bad stories of loss of money, bad service, scammers etc
But i 100% trust Tomtop to deliver and they always have.

I cannot comment on their customer services as have never been given a reason to do so, but i expect it to be as good as the rest of their service :)

I bought several products from Tomtop, great prices, excellent quality. Unfortunately, one item had problems. With the support of their customer service, we went through a process of troubleshooting to determine whether it was convenient to have the item repaired locally. Once established that it would not be worth it, the company refunded me. With some patience, the process was flawless and I am a happy returning customer. Thank you, Lisa in customer support.