Es una maravilla! Me encanta! En algunas ocasiones he comprado algo con ellos y no he tenido problemas! Todo bienn.
Sempre compro na tomtop, tudo com qualidade e valor justo, não fique na dúvida, pode comprar sem medo. Recomendo tomtop.com
Suis très satisfait de la commande que je passé délai respecté note maximum. Prix abordable nombreux articles site très clair.
Buen servicio. Me parece que trabajan rápido. Estoy muy contento. Todo lo que he pedido ha llegado en tiempo adecuado
Ottimo venditore, preciso e serio. Ho comprato uno smartphone ed è arrivato come da descrizione e in tempi precisi. Grazie
En mi caso no me puedo quejar, procesamiento de envío rápido, llegó rápidamente y con número de seguimiento funcionando correctamente.
HICE CHAT ONLINE PARA UNA CONSULTA SOBRE UN PEDIDO Y FUERON MUY AMABLES Y RAPIDOS. LO QUE NO ME GUSTA ES QUE AL IR A PAGAR NO SE PUEDEN UTILIZAR LOS COD DE DESCUENTOS QUE DICEN REGALAR POR COMPRAS
Les compré un receptor satélite Freesat V7HD que me llegó averiado. Les he mandado varios mails explicándoles mi problema con fotos y vídeos y después de 1 mes no me han dado una solución. Me contestan siempre lo mismo:"Friend, le vamos a pasar tu video a nuestro técnico y en un par de días tendrás un respuesta ". Y luego se olvidan de ti. Después de insistir, te dicen que tiene que enchufar el cable mejor o estupideces del mismo calibre. En fin, son unos impresentables que se despreocupan del cliente. Busquen en YouTube:" Tomtop.com sells faulty Freesat V7HD Receivers and doesn't care! Shame on them!"
Al final, he conseguido recuperar mi dinero gracias a Paypal. Después de abrir una disputa, los sinvergüenzas de Tomtop espabilaron (algo) y me ofrecieron un nuevo aparato a cambio de pagar 6 adicionales a lo que les contesté que nanai, que ya había pagado por un producto en perfecto estado. Decidí elevar la disputa a reclamación y me preguntaron si prefería el dinero u otro aparato (ya estaban cambiando las cosas). Les dije que seguía interesado en el producto así que quería uno nuevo. Me contestaron que OK, que me lo iban a mandar si quitaba gentilmente la reclamación: facepalm: Me aconsejaron en Paypal no hacerlo y les hice caso. Al día siguiente, los de Tomtop me vuelven a escribir diciéndome que en un plazo de 1 a 3 días me iban a mandar un aparato nuevo y me facilitaran el nº de seguimiento del envío. Cerca de una semana después, sigo esperando dicho nº de seguimiento (no sé... algo me dice que nunca me va llegar: hmm :) pero lo bueno es que el plazo de la reclamación ha vencido y Paypal ha fallado a mi favor. Me consta que ellos ni siquiera se han dignado en contestar a las peticiones de informaciones adicionales de Paypal.
En conclusión, los que tenéis un problema con Tomtop y habéis pagado con Paypal, no dudéis en abrir una disputa/reclamación en el Centro de resoluciones de la entidad de pago online.
Tiene precios sorprendentes y su envío es muy rápido (dependiendo del país en que vivas, claro) A España tiene una entrega de entre 2 y 3 semanas.
Comprato in queso sito per la prima volta e SONO RIMASTO CLIENTE!, compravo da altri siti cinesi, ma non ci sono paragoni merce ottima e prezzi competitivi
Al principio no podía rastrear el envío, pero enseguida me contestaron y los artículos llegaron rápido y bien protegidos.
Foi muinto positiva a minha primeira experiencia de compra na loja Tom Top e certamente irei comprar de novo.
Muy buenas ofertas, muy rapido el envio, nunca e tenido un problema con esta pagina de compras. Totalmente recomendada
Un sito di qualita' che percepisce la voglia del consumatore di risparmiare... le spedizioni pero devono essere piu' veloci
Sono molto soddisfatto dell'acquiso e lo consiglio a tutti, oggetto arrivato in tempi rapidi e perfettamente funzionante, ottimo venditore!
Super offerte e ottimo sito molto serio, lo consiglio soprattutto per acquisto droni o componenti anche per macchine fotografiche
Muito confiável precisa melhorar a forma de envio de chegada meu fidget spinner nunca chegou ja fez 60 dias
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.