Excellent service. Fast shipping and variety of products. I will buy at tomtop again. Definitely worth buying
They delayed the order for almost one month. Bad experience. I will never to buy it again. Don't recommend this.
Good Store
Products at great price, correct delivery time, but support is very bad, no reply to emails..."
Really serious and accurate wholesale center! Everything I bought was delivered in time! Tom Top is the best!
Easy online shopping does not need complicated, goods ordered according to what you want and delivery on time
I bought from them few times everything was great, best price you can get, good support and fast shipment.
Item works as described, fast international shipping... will continue to do business with this company.
Received products on time to India. Excellent customer support provided during transit. Highly recommended..
Good service, but did not meet the pre-sale deadline. They provide great price as per their online notification.
Tomtop delivered for me on my recent orders in record time. I was amazed. And the prices were great.
A large selection of products, affordable prices, fast delivery and all this online store tomtop uniquely recommend it
This is really cheap and quality most of the time. I used to have a shipping problem but it has been fixed.
Very good site
Responsive and comprehensive after-sales service to exchange my order in a timely manner
I recommend
Very cheap goods and delivery quite fast. Easy to navigate site that allows a comfortable shopping experience
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
Reliable site, fast and perfect packaging! My purchases have gone increasingly successful, recommended
Great store. All my packages arrived without any issue and right on time. The descriptions reflect exactly what they are.
This store has very nice prices, wide range of assortment (telephones, gadgets, etc.)
I'll buy here next time. Recommend.
I am regular customer of this website. Always great experience. Nice service and they are good at shipping.
I have had no problems getting good deals, sometimes you must wait a little bit to get item but has always shown up at my door
An excellent website, prices are cheaper than those of competitors. Quickly responds with support.
Fast and accurate delivery to Moscow.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.
Dear Michael R.,
I am very sorry to see this reviews.
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply. Tomtop.com