Terrible online shopping experience. Customer service is nonexistent. The TV box I bought has some problems, but they never responded to my inquiry.
Great site, timely delivery when needed support responds quickly to meet customer need, good prices.
I´m so happy buying at TomTop. Tom Top is always the a great site to buy my goods.
Try and you´l see what I mean.
Nice item and fast shipping. No problem at all so far. I will recommend this web-store to anyone, anywhere, anytime.
Products arrive in tact and are what I hoped they would be.
International delivery takes a while longer but great value for money.
I'm experienced RC modeller. Prices for many products are lower than other offers. Quality is guaranteed. Quick despatching.
I ordered several times in this online store, orders come very quickly, support always answers questions!
I'm actually pretty surprised by quality of client care level. Fast shipment, good contact. I have absolutely nothing to complain on.
One of the best websites to buy online. Very fast shipping, great products, good customer service. I recommend for all.
One of the best sites. I'm very satisfied аbout Their attitude to any issue or problem with orders and payment. Thank you!
The best online store. Fastest delivery. Always a real track number. Good quality goods. I recommend to everyone!
Flawless. Accurate good reviews. Fast postage. Recommended seller. Well packaged goods. They arrived undamaged.
Ear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
Fast shipping, no tax fees and best prices comparing to other stores. Good customer center. Recommend this seller!
Fast shipping, cheap prices. A lot of gadgets and other good stuff. High quality products. Recommend!
Very reliable place for shopping. Agile delivery and quality products as described in the ads. They are to be congratulated.
Good seller at all delivery points. quality.and product I will always buy thanks for the speed mainly quality
Great experience shopping on this website, good service. Recommended. Fast shipping, no complaints so far.
TomTop is very cheap, offers bunch of cool products and ships fast. Would recommend it a 1000 times.
Everything went well. Fast shipping, the order arrived in perfect condition. Recommended seller. *****
I bought some bluetooth wireless headphones on a big sale from the UK warehouse and it worked out smoothly, pleasure to do business with!
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.
Dear customer, i am very sorry for making you feeling bad when doing business with us, if there any possible to let me know more details about your inquiry, i will look into this issue and help you to fix it.