More great service from Tomtop. Shipping can be slow, but products have always exceeded my expectations! Thanks
Tomtop is so much better than ebay or something else! They have more options for delivery, great prices and good system!
I'm registration first from chinese sites here.
I am satisfied with the tomtop.com.
Fast delivery, good quality
My experiences are only positive. Good offer, quick dispatch from different camps in Europe. Simply class.
I recommend this site, buying process is very easy, there are many options to shop, great products and prices.
Fantastic company, quick and friendly customer service. Products are fairly price, very competitive, shipping is fast. Highly recommended.
Tomtop is an excellent store, super reliable, good prices, variety of products and fast delivery. I recommend
Best site to support people were professionals me explain about my packages, keep up the good work, thanks
Fast delivery.
Product as described. Recommended for price and specifications. Works perfectly.
Would recommend to everyone.
Great prices especially with flash sales. Bought a smartphone from DE warehouse to Italy. Arrived in 3 days. Recommend it.
I have ordered a smartphone support navigator and it was delivered within reasonable time. However I'm disappointed by their product.
Best prices! Great service. Very fast shipping to Ukraine - less than in two weeks! I strongly recommend this shop!
Fast ship and as advertised. Customer Service kept me updated on my shipment. You buy from Tomtop again
Ordered a digital microscope. Correct and working product delivered in time. The value proposition is good
Every single item i purchased on TomTop was high quality and with very good price! No regrets! Will buy more for sure!
Good products and fast delivery but the support should be improved. I did not receive a response to requests sent.
I buy products several times. Good price. Easy and affordable. Never any issue or problem. Everything is great.
I order RC products many times. Easy and affordable. Never any issue or problem. Everything is great.
Good store! I ordered the phone Xiaomi MI6, delivered on time from China to Russia. There are often stocks with coupon codes, so you can save a lot!
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought. We will improve our service and looking forward to the next cooperation with you!