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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Great gadget online store... check it out. Just don't expect amazon prime shipping. Be patient and wait... you'll get your stuff.
I like Tom Top flash sale's when the items are in stock. I don't like to see items that the item's are still available but it can not be shipped to me
Acquistato cellulare Samsung, ottimo prezzo, tutto ok, spedito nei tempi previsti, lo consiglio certamente
Trustful platform to buy what you want at the best price. I really recommend it and I use it. The shipping is fast and the offer of warehouses is good.
I bought an item which obviously never arrived, I wrote over 10 times to the customers support which also never got an answer back
Great item for a great price, fast delivery from china warehouse. A trackingnumber would make the expreience better
Tomtop is a very good site. It has cheap and good products. The live chat is very good and always very helpful. It doesn't matter what your searching for, they will have it all.
I can only say good things! Everything was okay with the product! I recommend them!
Correct page! Try it!
Arrived in UK in super quick time and is a great drone for a bargain price. (Now have to pad this review out to make it to one hundred characters).
Spent $650 for 3 items with free shipping and got billed an additional $60 for shipping for which they promptly debited my Paypal account.
Clicked on their order confirmation email and promptly got a computer Trojan / Virus despite up to date computer protection. I spent the next 3 days getting rid of it.
They sent an email stating 1 item had been shipped with a Chinese shipping website tracking number with no estimated delivery date.
Sent them an email regarding the rest of my order but still no reply and I am now too scared to open any emails from them!
I will register a complaint to my credit card company to have charges reversed if possible but suspect that will be a dead end. I'm saying good bye to my $$$.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
There service is top notch and responsive all products arrived on time nicely wrapped and lets not forget about the low cost. And free shipping to the us
The prices are ok. Sometimes they send defective products but this can happen and at other stores. But if you have any problem FORGET about them! Customer service is awful, actually i can say they don't have any.
Relations with customer is very bad and when you ask something most of the times you will get Inadequate answet!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Don't buy anything from there!
I ordered and paid telephone on 2017-05-26 06:05:53, on 05/26/2017 4:16 PM was status changed to Dispatched. But i still don't have recieved the package!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Very polite staff, good seller! Responsible personell! Very fast shipping! I think i will order something else!
I ordered form tomtop and after 8 weeks the order never came. I contacted them via email and Lee sent me tracking information stating the order was on its way, When I clicked on the tracking information from the email he sent me my Norton anti virus blocked it stating there was a Trojan in it. I sent Lee another email telling him about the Trojan and demanding a refund, he wanted met o wait longer and never said anything about the Trojan as if he knew it was there. I then demanded a refund and it was promptly credited back to my account. I tried to close my account and there is no way to do that either as I will not go back into the site if its full of viruses. They used to be good I don't know what has happened to them.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I placed the order on the 13th and it still sits in processing. They got their money but don't want to send the product. Anyone else have this problem? First they tell me that it's outta stock and it'll be shipped within 4days and then another e-mail saying it wil be shipped in 1 to 2 days. I've got both these emails several times..
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Order an a wireless PC keyboard remote and got it just as described. This site is good for Chinese products. Expect the normal shipping times as they come from China, though. All of these sites have slower shipping times.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.