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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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I shop a lot online, being in a wheelchair. I bought almost all of my Christmas gifts from www.tomtop.com I find just about anything I want, except for my perishables. I do truly love their pricing and their products. Shipping is prompt and their suggested delivery date has been on the money every time. You just cannot beat this store, they are great.
I ordered a stationary home clock. Everything is fine, quickly sent, quickly arrived, fully consistent with the description. Good company, reliable store, I recommend it to everyone.
I bought Syma X8C quadcopter on Tomtop as a limited-time offer. It was a real bargain, so I got a bit anxious at first, but I swiftly received the product and it's exactly as advertised. Lots of fun, perfect customer service, fast delivery.
Tomtop is a very capable site one that you can have complete confidence in. You will receive your products quickly and you will be satisfied. R Spriggs
Excellent sales website. I recommend it, all my purchases are ok. The site is reliable. I recommend it, all my purchases are ok. The site is reliable.
I have only received one item of my order and that was the wrong colour, my second order has never arrived and when I try to contact someone to sort this out I get nothing back.
I will never use Tomtop again and would advise nobody else to either save yourself the hassle of this companies useless customer service.
Use WISH/GEEK same stuff same price and at least it turns up and any problems they will help sort it out.
Oh you will receive a reply to your reviews of them as in "My Dear Customer" but even that is all you will get back had that reply in Google app store I responded yet still got nothing more from them!
Found it decent and good services. Only change is the duration the product gets delivered is a bit more than normal sites. But rest I found it good.
Item received defected, advised customer support and did not get a refund or replacement for the defected item instead they offered 5$ off the next order!
Not recommended AT ALL!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Que mejor servicio, Gracias por todo, sus servicios me mantubieron contento La ayuda fue grande Y la atencion maravillosa
I appreciate the great customer service offered to international customers when it comes to any concerns.
AN17F18Q4907-SFD5R4
Very bad customer service I have made $500 payment and no one is responding.
Order page says payment processing.
I have got below mail
-------------------------
AN17F18Q4907-SFD5R4
Very bad customer service I have made $500 payment and no one is responding.
Order page says processing.
Really Bad.
Edit
Tomtop TrustScore 6.7 / 10 1,898 Reviews
Reply from Tomtop
Published 4 hours ago
To make sure you are the card holder or have authorized this transaction, pls kindly help to provide below information:
1 Photos of credit card (both sides). To protect the personal information, you can give us the previous 4 number and the last 4numbers and cover the other numbers.
2 Payment detail for this order (such as shipping address, value etc)
For all information you provided, we will make it confidential and won't let out.
If you can respond earlier, your order will be processed sooner.
------------------------
I have responded 5 times with the same information
They ask again and again. Something terribly wrong with the website.
To make sure you are the card holder or have authorized this transaction, pls kindly help to provide below information:
1 Photos of credit card (both sides). To protect the personal information, you can give us the previous 4 number and the last 4numbers and cover the other numbers.
2 Payment detail for this order (such as shipping address, value etc)
For all information you provided, we will make it confidential and won't let out.
If you can respond earlier, your order will be processed sooner.
I WOULD RATE 1 STAR DUE TO BAD EXPERIENCE ON DELIVERY. I'VE PLACED AN ORDER & NOT RECEIVED MY PACKAGE IN 50 DAYS. CANCELLED THE ORDER & GOT REFUND.
THE 5 STARS IS FOR PROMPT & QUICK RESPONSE FROM THE SUPPORT TEAM.
I LIKE TO PLACE FURTHER MANY ORDERS, AS THE DEALS WERE GREAT, BUT FEAR OF DELIVERY PART. HOPE I MAY GET CONFIDENCE IF SOMEBODY WRITES TO ME.
THE PRODUCTS WERE SUPERB IN THE LIST.
Attitude changed following my Sitejabber review. No more arguments - full refund. If this had been the first reaction it would have avoided me writing a critical review.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter
I wish I had read these reviews before ordering. My product does not work properly and despite supplying photos they refuse to replace.
Absolute brilliant, got directly the help I needed!
Direct reaction to my issue!
I sent email to ask for my order on 6/10 which I placed on 5/20. The seller sent me email back said it was delivered and gave me fedex tracking of my order. After checking tracking number from them, I sent email back explain that my order was returned to sender in CA but I was in TX. They sent me email back said It shows Package delivered by U.S. Postal Service to addressee. So I wrote a long email and attached the delivering log from fedex.com to them. No ones responded back after that so I had to do the dispute with paypal.
Activity Location
6/05/2017 - Monday
11:12 am Delivered ROWLAND HEIGHTS, CA
Package delivered by U.S. Postal Service to addressee
10:23 am At U.S. Postal Service facility LA PUENTE, CA
Returning package to shipper/merchant
3:05 am At U.S. Postal Service facility LA PUENTE, CA
Returning package to shipper/merchant
6/03/2017 - Saturday
2:36 pm At U.S. Postal Service facility BELL GARDENS, CA
Returning package to shipper/merchant
2:11 pm At U.S. Postal Service facility BELL GARDENS, CA
Returning package to shipper/merchant
6/01/2017 - Thursday
4:15 am At U.S. Postal Service facility DALLAS, TX
Returning package to shipper/merchant
5/30/2017 - Tuesday
7:14 pm Returning package to shipper IRVING, TX
Incorrect address, unable to deliver - Returning package to shipper - Please contact shipper/merchant for details
Hello my dear customer, pls inform me your email address or order number, i will look into this issue.
Everything ok, payment was running properly, fast delivery. Goods well protected. I hope more such orders.
The seller did not ship the purchased goods. The seller not answer my communication for a long time. After a long time, the money was finally returned to me.
Oh my dear customer, i am so sorry to hear about that, we will do our best to improve our service.
Decent competitive prices. Shipment was a long wait but was well worth it. Overall great experience.
After 05/23/2017 message " dear costumer,,," made for a bot as a automatic response just to make look as they care for you, ( even when I make a review by other sites like Sitejabber, the false message is the same " Dear costumer we are very sorry..."), nobody contacts me for real, same by email I just lost hope at all that my problem will be solved, it started in february. Is a shame a company with this size, so worried in merchandising their products, and dont have the minimum respect for a costumer after sales show any problem, I just can regreat now.
Update 06/17/2017
A question Mr.: shamy z. [TomTop Rep], how many times do you will ask for informoation about me and my order: until now I gived 5 fimes this information, not enough? And always: no contact, no solution, no respect.
Hi, pls kindly let me know your email address and order number, i will help you on resolving your problem.
After the old "Dear costumer we are sorry, please send your email and order number..." guess what? NOTHING HAPPENS, of course, they don´t bother to verify my order or make any contact, the company tomtop maybe forget that are lot of channels like this one to help the costumers. I want my refund for the bricked phone they sale to me.
Confident with many reviews I decided to buy an smartphone from tomtop, usually make this kind of negotiation with another seller and never have any problems, the delivery was ok, but when arrived the battery heats too much and dont supports even 5 hours of work ( it supposes to hold 2 days for this model...), after trying contact buy email finally received a answer, they give me and address to send the defective phone, it was dispatched 40 days a go, and then the carrier said that the item dont reached the destination, tomtop support says that is normal, and suggest that I fix the item here in Brazil when arrives, I bought a new phone, almost top of the line to get and defective one and fix it myself? Just want to be refund and buy a functional phone, not to be used as a lab for a bad item.
I ordered 3 frigid spinners from TomTop on March 20,2017 for $5.97 US including shipping (was not popular then) and never received the goods. I filed a complaint thru PayPal in May 22,2017 and TomTop refunded me right away $5.97 US.
I am not surprised but very upset from the way TomTop handled the case. Knowingly it is about $15.00 US each now (only about $2.00 then), therefore TomTop rather paid me since it is much cheaper.
TomTop, you can save a few dollars for NOT honoring the sales that I ordered but I will make sure that you will lose thousand and thousand of dollars by telling the everyone HOW BAD you are. Good luck to your business. Let's boycott this company.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.