Marcelo S.

Geekbuying did not honor the negotiation, more than two months waiting to receive a smartphone, I paid for the BR priority line freight, I also paid the shipping insurance, I asked to review the invoice to avoid customs problems, they ignored and sent an invoice with the information wrong, value and description does not match the device I bought, do not assume they made a mistake, say I do not want to pay for the fees, the device has stopped since 12/26/2018 at customs due to documentation, geekbuying only knows how to ask for it I wait and that the responsibility is not theirs, lack respect, lack to be honest with the client, it is not fair that they ignored my request for reviewing the documentation and now they leave me without the device for which I paid, I am waiting two months and nothing, Excuse me, I want the handset I paid for or my money back. At the time of purchase they fill people with guarantees, but when a problem arises they ignore the customer, shameful.

After 05/23/2017 message " dear costumer,,," made for a bot as a automatic response just to make look as they care for you, ( even when I make a review by other sites like Sitejabber, the false message is the same " Dear costumer we are very sorry..."), nobody contacts me for real, same by email I just lost hope at all that my problem will be solved, it started in february. Is a shame a company with this size, so worried in merchandising their products, and dont have the minimum respect for a costumer after sales show any problem, I just can regreat now.

Update 06/17/2017

A question Mr.: shamy z. [TomTop Rep], how many times do you will ask for informoation about me and my order: until now I gived 5 fimes this information, not enough? And always: no contact, no solution, no respect.