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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Great prices fast shipper good quality.
Product was described very well, good website, on line order was simple and has many payment options
TomTop is a good seller, the product I bought is as described and was shipped very fast. I was surprised it came before other things I bought on ebay on the past.
Purchased three products from its US warehouse. Products are in good condition and very fast shipment from its US warehouse.
I have purchased several items and have had no issues with either the product or shipping. As a buyer you as a person have to choose wisely as we know all things for sale aren't what they seem.
Ce site est sérieux et respecte ses engagements.
Produits de qualité et délais d'envoi très corrects
ótimo produto a conselho a todos esse site para compras, além de ótimo preço são perfeito, trust them they are very quick and shipping and the quality of the product is awesome for the price that you pay
Very good site, I recommend, I made a purchase of LEECO x829, arrived in the right time, well packed. Liked it
I paid and didn't receive item after 3 month, asked to return my money back, they changed order status, but didn't return my money.
Cheaters and thiefs!
Hi I ordered a drone from them had a problem from the outset. I contacted support they just gave me the same answer all the time. They said that they would refund me and that they applied for a refund and that I should look at my account in 1-3 days. I email them again after three days and I get the same robotic answer. Over and over again. Support is helpful to a point, but should you "raise your opinion" about the matter then they become rather rude. This is a not go for me. I will not do anymore business or risk my money with them any longer. I have three other items that I ordered beginning of the month but have not seen them as of yet. If I send an email to them at 12:00 their time due to timezone I only receive a reply the next day. Do not even expect an answer from them again the same day.
I ask that anyone who has been victim to the promises please dispute and log cases against them. We need to make a stand against those who take advantage of the internet for dishonest gain.
Hello my dear customer, pls kindly let me know your order number and email address, i will help you to solve this problem.
@shamy z, as much as I want to contact the shipping company who shipped the item I ordered from Tomtop, I don't have any of their contact number or email. I searched on the internet but to no avail. Kindly help me to contact them. Again this is my order tracking number RF*******SG. I placed the order last Apr. 20,2017 and up to now, June 29,2017 it is not yet delivered. I need your help. Pls. Thank you for your response.
Hello my dear customer, pls your order should arrived 1 month ago, the postman attempted failed to deliver it by some reason. Pls kindly contact with them asap.
Have tried to contact tomtop no reponse. Where are my extra batteries and usb not included in my original order. Where is the service. Prepared to wait but not too much longer.
Awesome wonderful and very reliable. You get what you order. I will highly recomend it, immediate refund. You try to trust
Digital multimeters are simply unbeatable, with good quality! Since I live in the Caribbean, the delivery is however very long-lasting.
I adore this site or i can find of products of quality has of price very affordable. I the recommends to all
Ordered a guitar kit for my grandson. Was surprised at the fast shipping and quality packaging. The parts look quality. It should be fun assembling it.
Do not even expect an answer. Don't buy anything from there!
On the 09/06/2017 at 08:29:23 I ordered a mobile phone from TomTop online store. I had to make the payment online. According to the tracking the product has been sent from Germany on the 13th June. On the 14th June it has been forwarded to Hungary but it has never reached the Hungaran Post Office who would have delivered it to my address.
I contacted DHL Germany but they told me that only the sender can take action. I contacted the Hungarian Post Office as well but they have not received the item.
I wrote an e-mail to *******@tomtop.com and to *******@tomtop.com but nobody replies. Is it legal in the European Union? In 2017 why is it impossible to get in touch with the sender? Neither by email nor by online chat?
On Facebook I could chat with someone who promised me that he would help me. But after a while he stopped answering.
Anyone can see the current status of the item with the track number. So it should not be a problem to find out where it is. TomTom is not helping me at all to find the product that I have ordered.
Hello my dear customer, pls kindly me know your order number and email address, i will help your to solve this problem.
I trust them they are very quick and shipping and the quality of the product is awesome for the price that you pay
Fast and fair trading. Flexible ordering options, European warehouses. I recommend to everyone. Every product you buy is flawless and works great.
Great customer service - after part of my package came broken (charger to camera), it was refunded without any issues.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello my dear customer, pls kindly let me know your order number and email address, i will help you to resolve this problem /.