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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Tomtop.com the worst company I ever had to deal with... Trying to return a defective product and all they ask for are photo's over and over again... reading their warrantees is worthless when dealing with their support.com they refuse to honor the warrantee when it comes to returning something stay away from Tomtop. I've ask them to send me a return slip for the item and the completely ignore the request
Whats the TOMTOP product warranty?
"everything you buy from TOMTOP has a guarantee of quality and will exactly match the description on the website.
Factories that supply TOMTOP are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team."
That's Great try asking them to return the item and see what kind of response you get exactly nothing but "oh take a photo of this take one of that, I even sent them a photo of the Model number and wrote it down for them only to get another email saying the photo was not clear enough send more photo's. You people at Tomtop are a "DISGRASE " and have no business selling stuff online. Here is a example of what they do after I sent them photo's and the part number marked on the item here is there response
"Hi customer,
We need clear photo of label on charger.
Could you pls kind help?
Hope for your understanding.
Thanks
Sarah
The store is very organized, has a wide selection of products to choose from, with authentic product reviews and cheap prices.
Also visited the post office gave the product order number but they said not received it yet. Very unsatisfied
Hi my dear customer, your order may got lost during the transportation, just take it easy, we will issue full refund for this order.
Hello! I wrote a review and shamy z asked me for mail and order number.
Mail: *******@yahoo.com
Order: AN17F16U1950-8H2D6U
The product is broken, that is what i need your help
Thank you!
Hi my dear customer, pls kindly let me know you order number and email address, i will help you to resolve this problem.
A entrega e rapida, e produtos com boa qualidade a escolha no site muito diversificada e resolução de problemas de devolução são eficazes
I've a problem with my order, but it's solving now. Emma was a good attendant, and help me with i need.
Good Service. Trusted seller. I have been buying at Tomtop for many years now and always had a good shopping experience, good cooperation.
I ordered a product that has a small defect. On complaining, they sent a new product immediately. The response from the customer service is very quick..
No me responden a lo les pregunto. Pedí un zángano y tras más de 2 meses aún no me dicen donde está ni me dan solución...
Hi my dear customer, pls kindly let me know you order number and email address, i will help you to resolve this problem.
Very poor quality product.not good quality product. Very poor quality product.not good quality product. Very poor quality product.not good quality product. Very poor quality product.not good quality product. Very poor quality product.not good quality product.
Hi my dear customer, pls kindly let me know you order number and email address, i will help you to resolve this problem.
I ordered something on priority shipping witch is 3 to 6 days for allot of extra money. So first they dont come and than they say they dont have it in stock. Im like ok. Fine. They said it will come in a week so i said to my self ok. 2 months later no order received :( i am really angre and lost 50 dollars on this site :(
Hi my dear customer, pls kindly let me know you order number and email address, i will help you to resolve this problem.
Very good and fast contact with support,, good products at good price, discount coupons and frequent promotions attract customers, made some transactions which I am very satisfied
Tomtop is great just a little slow at delivery, at least for me, also i only ordered a small thing but in still waiting, i still would use tomtop today
A pesar de ser muy lentos, con un soporte lamentable, en el que tardan en contestar mucho, los numeros de traking no estan de inmediato al final llegan las cosas
I think everyone try this site at one's this site has very cheap product try and feel something different
I bought a projector, it arrived in 10 days, i paid to have it in 4 days.
It arrived broken and the support not answer to email. The chat support always answer that i have to write an emai, it is a system answer...
Hi my dear customer, pls kindly let me know you order number and email address, i will help you to resolve this problem.
Good online shop at good prices but if anything goes wrong with your product beware ABSOLUTELY SHOCKINGLY AWFUL CUSTOMER SERVICE!
Got problems with two products I've brought from them. Brought a Kodi box from them, after a month it stops working. 18 emails and a month later i'm still no closer to getting this sorted out. Very poor.
Hi my dear customer, pls kindly let me know you order number and email address, i will help you to resolve this problem.
Dear seller please help me how to parches your product i only have indian rupay debit card and how can use to your wapsite please talk me thank you!
Hi, pls you can directly send the money to me by bank.
I love doing business with TomTop. They have been great, and given me great service.
I look forward to doing more business with them in the future. Especially like their guitar accessories.
Hello my dear customer, pls kindly let me know your order number and email address, i will help you to solve this problem.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
My dear customer, pls kindly let me know your email address and order number, i will help you to resolve this problem