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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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One of the best online shopping site.
Reliable and practical use
I recommand it
Prices are very competitive
The received articles correspond to the descriptions of the site.
I am using TOMTOP from Japan. Compared to other resellers, we often discount Leeco's products, shipping is also accurate.
Really good service, quick delivery and the product is just as announced. Great price as well. 4 days after I placed my order I tried to track my item but I wasn't able to do it, then I sent an e-mail to support. Emma helped me quickly sending a link where I could track my parcel, easy and simple. And for my surprise, the parcel was already in my country. Awesome. Thanks Emma and thanks Tomtop!
After complaining to PayPal, I got confirmation it was sent and the item finally arrived in good condition 5 weeks after I ordered it.
I am so sorry on making you dissatisfaction, we will improve your service, looking forward to cooperate with you again.
I ordered JJRC H36 2.4G Mini Drone RC
Quadcopter - Blue On May 27 paying with PayPal. The money is taken from my credit card, but I haven't received the item, or confirmation of the order or anything else. Seems like a ripoff to me. Cmlyneis
Very good service and very competitive prices Iam so impress for everything fast delivery it's also got so many stuff that I'm looking from electronics and all rc operated and nitro cars trucks airplanes drones and more
I never received the smartphone I ordered. There is no parcel tracking even though you pay for faster shipment option... And the Tomtop so-called customer service seems to be dead. I sent 2 messages and I didn't get any reply.
This site is not trustable at all. Run away!
Hello my dear customer, your order must be still under transportation, pls kindly advise your order number and email address, i will help you to track your parcel.
Ordered a few times now from TomTop and there service is efficient, fast and even the goods recieving have been quality.
Postage has been well packaged and I can't recommend them High enough.
Nice wide velcro and rubber bands on the inside to secure the battery. Thick material and a handle to carry the bag with you.
27.06.2017 I ordered a product in another shop today 04.07.2017 it was received and shipping was also from Germany
Pls kindly wait some more days with patience, If still get nothing until July 10th, we will issue resend or refund as you with.
Two cameras I bought were checked on arrival and then not used for a couple of months. When I then wanted to use them they did not work. I left them over night to charge and tried to use them as well whilst plugged in. They just don't work.
Support staff at Tomtop did in first instance respond to my emails. After about 4 weeks of communication with customer care and waiting for technical department, they finally agreed to discount the paid money on a new order of a higher value camera.
However when asked on how to proceed with the purchase, there was no answer.
I have sent an email every 3 or 4 days. Today is the 1 of July and I have no answer since the 20th of May.
This week I have set a 48h hour deadline. Then I have send a last email with forwarding to any email I could find of Tomtop, just in case there are technical problems and they did not receive my emails.
Again, no answer.
I am happy to forward the entire email dialogue.
I see now, there is a great number of reports about scam and bad service for this company. Unfortunately you have to dig a little bit as the net is full of fake reviews. Readers, open your eyes!
Tomtop, respect your clients! The internet is a great place for short time business. If you are so inclined... And yes, sure, you can open a new website every week. But the internet is very fast as well for us buyers. The list of your sites is known. Kept up to date and getting popular!
The internet is a much greater place for serious sellers!
Thank you very much for your story, it's very important to us for improving service. Also i am very sorry to hearing such stories, pls let me know your email address and order number, i will handle this issue as we promised.
So I was a little worried about my $150 purchase I made. After placing it and 6 days of no movement on my order I reached out two customer service. I was able to work with Emma and she reassured me she would get back to me once she was able to check their warehouse. She kept her word and did follow back up with me and reassured me the order would be sent within 3 days. I always appreciate open communication and dialogue when ordering an item with sucks value from Far countries.
I was taken care of by Emma and my problem was solved. I'm very happy for the service.
Get canceling a purchase quickly and the store promised me a refund in 2 to 5 business days.
The drone doesn't stop in the air, i did not fly it once. One led lamp it's broken too.
I'm sorry for the bad english.
But i do not like it.
My dear customer, pls kindly let me know your email address and order number, i will help you to resolve this problem
Have bought several different items off this sight and have been please with items and description, most are Chinese in origin just like Walmart but the prices are great and there are many items that are not available except thru Chinese sellers on eBay. There certainly is junk on this web sight but the price is great and they deliver quickly from US warehouses and slow from Chinese warehouses. But all and all good people to deal with.
My product shipped quickly and was exactly as I had ordered. I really like TomTop. They perform. Usually the shipments from China suck but these guys seemed to make it happen faster than normal.
Super prix pas de problème tout est conforme a la description merci emballage bien protéger pour moi 5 étoile
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, so sorry for late reply and non-replay, pls kindly advise your order number and email address, i will check out this issue and keep updating you.