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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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I would be happy to write feedback, but the trouble is that there is nothing. Negative advertisements, however, may be I do because my money is on you, the product you ordered is nowhere. Support does not respond to questions, does not provide information, ect. The ordered product was expensive because I did not have it. I can not say anything about it here either.
One sure! The contestant GearBest is also cumbersome, but at least they respond to the complaint and the question.
I have written a number of letters for support, but 2 days ago it does not work, MDS message comes in response. They actually fooled me...
I enjoy shopping at tomtop I have gotten everything in a timely manner the quality has been good and the prices are great
Ordered a Drone, still in "Processing", Chat always offline, no response from company, horrible service :( shamy z. [TomTop Rep] wrote " processing " means your order will be dispatched within the next 3 days, pas kindly wait with patience, and keep in touch with us. I've been waiting for a week, over three days and am not going to wait 3 months like some of the poor reviewers on this site, shamy z your "helpful advice" is very unhelpful and wrong.
" processing " means your order will be dispatched within the next 3 days, pas kindly wait with patience, and keep in touch with us.
Products are good and at reasonable prices.
Prompt delivery. Very reliable. I will buy from tomtop again whenever necessary. And recommend others too.
Fiz um pedido de dois celulares e achei que iria demorar muito, mas em menos de um mês chegou a encomenda em perfeito estado. Aprovado.
I ordered from TomTop, and had a positive experience. My item did take quite a while to get here, but coming from overseas, I accepted that from the start. My item was as described, and I had no issues.
I will say that there was very little, if any, contact from TomTop letting me know that my order was accepted/shipped/etc... This was remedied by logging into the TomTop website and checking the status on my order. It would be nice to get email updates as well.
Overall, positive experience, and I would shop with them again.
Good Service and Unique products with reasonable prices and website is also user friendly. Myself and People who are looking for different and unenviable products easily through your wenbsite
Tomtop is on the bottom of my list of companies to order my consumer products. After reviewing several suppliers of Hubsan Drone products. Tomtop appeared to be an outstanding company so I chose them to supply my sons Birthday present. The ordering process and delivery of tbe main part of the order went well. The product arrived on time but when it was tested prior to giving the present it was found to be defective. Since the product was defective I started trying to contact Tomtop both by email and phone multiple times but have not had a response from them in over two weeks. Sorry to say I hope I can get a new plane or a refund soon and most likely to not use them in the future.
Pls contact support@tomtop.com with details, we will help to solve your problem.
Sito chiaro e facile navigazione. I pagamenti sono sicuri con paypal e le offerte sono super.il servizio clienti è ok
It's like a broken record. Orders taken then sit in "processing" and never ship. E-mail is worthless, never answered. If were not for PayPal, they would probably still have my money.
Pls contact support@tomtop.com with details, we will help to solve this issue.
The customer service does not communicate. Online chat is offline all the time. The Scooter should ship within 24 hours. But it's still in the process?
I have already written 6 email. No answer. And here he writes please contact me.? This is a joke? They do not respond to the email. I can also get the proof is the print screen of my email box.
Pls contact support@tomtop.com with details, we will help to solve this issue.
I had only good experiences ordering through TomTop
The vendors are quick in shipping your orders and do communicate easily
Produto bem detalhado e apresenta toda especificação e modo de uso em diversas fotos explicativas onde tira quase todas as duvidas do consumidor, recomendo o vendedor
I have placed an order it has been 20 days i dint yet receive my order what kind of service is this
Very bad of your service...
Pls contact support@tomtop.com with details, we will help to solve this issue.
El producto llegó rápido y en perfectas condiciones. Es un decodificador muy recomendable, se lo recomiendo a todo aquel que busque un decodificador a buen precio. El cambio de canales es extremadamente rápido, no lo dudéis chicos, haceros con uno cuanto antes que vuelan.
I have already purchased many things, and they all delivered on time. Plus the prices where the lowest!
I really like to shop at tomtop.com. They have a very rich offer of low prices and good customer support. I have never been disappointed with the products sold by Tomtop.
A lot of interesting products, at a good price. Fast delivery to Russia. Friendly managers and excellent service. Many stocks with very cheap goods. I highly recommend this store.
Materiale sempre corrispondente alle specifiche date, spedizioni rapide e supporto eccellente, ottimo rapporto qualità/prezzo e tantissime offerte
No. Tomtop pays people for positive reviews.
They don't respond to emails unless you speak Chinese Mandarin using old engrish phrases/words.
My dear customer, we paid nothing to anybody for reviews, they are all real customer and real reviews.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So sorry for the later reply and non reply, pls provide your email address and order number, i will check out this issue and get back to you with exact information as much as we know or pls contact with me via support@tomtop.com.