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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Please dont waste your money buying anything from tomtop. I had ordered a fidget spinner more than two months ago and i still have not received it. The customer service never replies. After writing a negative review on that site, they offered me with a 5$ coupon for writing positive review on three websites. They are alluring people with those coupon. Please dont buy anything from this site.
I Ordered an action cam, with this company saying delivery within 12 working days and you will get an email before letting you know it's on it's way. This is just a company doing the cheapest of cheap with no customer service, where it's needed. After three weeks had gone by I used their 'contact us' so called customer service email address to ask them what had happened to my order, with no reply, so after another week went by emailed them again still no reply. A couple of days later they send me a happy email saying hey, you haven't registered with our company yet, and all the waffle to try to get me to register with this careless company. If you have to buy from this company don't expect any service. Update after leaving this review I was contacted by a Tomtop rep who took my order number and in two to three days the camera arrived, however when I tried it for the first time I noticed the WIFI function was not working so I contacted this same rep again, but got no reply, so I used their customer service email which after a week still hasn't garnished a reply, what a perpetually bad company with no customer service at all, think before you consider giving these people your money, my problem is being ignored by them and all they offer is cut price cheaply made items at the bottom end of the market, I've wasted £30 with them and their customer ignorance line is no good when a problem arises.
This place is like shopping in a dream mall. The selections of toys and electronics is amazing! I've enjoyed shopping here and will continue to come back time and time again because of the prices and selection and hard to find novelty products. Make this your goto site and sometimes they have the products here in the US so you get better pricing and shipping than normal.
Tudo que eu comprei ja chegou e sem problemas, confiavel nunca tive oque reclamar, o suporte demora um pouco para responder mais nada que um pouco de paciencia nao se resolva, vale apena.
Good quality, functionality and value, shipped quickly. The adaprers are sturdy, practical, and will enable use of hardware items that might become obsolete becaus of lack of connectivity options, Great product!
Amo fazer compras neste site, porque tem tudo que preciso os preços são ótimos a qualidade de atendimento é excelente, a equipe muito compromissada, a entregaem outros países são garantidas e rápidas e os produtos de primeira qualiadade. Muito obrigado à equipe TOMTOP! Parabéns a todos da Equipe!
I NEVER RECEIVED MY PRODUCT No.AN17F20Q4608-34ZSAY
I HAD TO CANCEL AND CLAIM FOR RETURN MY MONEY BACK BY PAYPAL I GOING TO TELL MY FRIEND NEVER USED THIS SERVICE
Hi, i am looking into this case, pls check the inbox of roddos@gmail.com, i will keep updating you by Email.
Very Very Bad. I have a lot of issues to be refunded when you send the ite back.
The support don't answer when they answer they ask several times the sames questions and when they are supposed receiving the parcel they don't find it.
Just an advice, be carreful if you buy something in this site
Hi, i am looking into this case, pls check the inbox of your email address, i will keep updating you by Email.
Comprei um celular chegou do jeito que eu queria. Recomendo na minha opinião site muito bom, a unica coisa ruim e a demora o resto e o resto e so esperar
Nice products, fair prices. I didn't have any problem with delivery and enjoyed discounts and theire items
My first purchase with Tomtop was a very positive experience. The product was as described and functioned perfectly. The shipping time was also within the specified timeframe. Also the price couldn't be beat!
DO NOT BUY ANYTHING FROM tomtop.com! They steal your money. You will never receive your products and they do not reply on emails and do not answer when you call. Once they have your money safely in their pocket, you never hear from them again. Buying from them was one of the biggest mistakes of my life. DO NOT MAKE THE SAME MISTAKE! Stay away from tomtop.com.
Hi, i am looking into this case, pls check the inbox of your email address, i will keep updating you by Email.
I have ordered multiple items and multiple orders from them. Products were always high quality and a great price.
Shipping from China is fast
Its a wery good online webshop, but sometimes Its not correct the deliver info on a pack.
"What you will buy, you will get"
As I said. You are getting what you want. And it is not something you did not expect. The item is as good as described.
Great products, speedy shipping and great customer service. Would highly recommend a friend or business partners.
After almost 90 working days I'm still waiting for my package. The customer support doesn't answer most of the time, and when they do, they have a single and only answer - the tracking number which gives nothing! The promis that I will recieve the package until 20 business days. I'm still waiting. The only advantage is that they're working with pay-pal, so finally, at the end, you'll get your money back. Stay away from TomTop.com!
Hi, i am looking into this case, pls check the inbox of your email address, i will keep updating you by Email.
Ive tried many times to order a diy guitar kit and the site keeps going back to where i started or says error. Im done trying..
Hi, pls kindly let me know the error code, and show me the screenshot when the error occurred.
Nice products, fair prices. I didn't have any problem with delivery and enjoyed discounts.
I recommend.
Not able to contact customer support. A conversation. I bought a GPS I can't use. Missing a part. 'And no contact' sense I purchased it.
Hi, pls let me know details about this issue, what part missed making this GPS unable to use.
I ordered 6 fidget spinners in April, one month later I received only 2 fidget spinners.
I then sent email to support, to inform them that i only had received 2 spinners and that i wanted de other 4. I Received mail back that the other fidget spinners was sent and a tracking number that was and is invalid.
This is now 7 weeks ago and has still not received the package.
For info, I have paid for the item.
I have also sent them more email after this, but they are no responding.
HOLD you far away from this site!
Hi, the rest may still in shipping or lost during shipment anyway pls let me know your email address and order number so that i can provide you an solution.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, pls kindly advise your order number, i will help you to solve your problem.