Tire RackReviews 54,754

Got Kumho tires from tire rack and had alignment and installation done by Rogers AR Firestone store, tire racks recommended installers. A few weeks later I had to go back in for another alignment. 5 months later and the tires are cupping and making a loud noise. The only thing Firestone or Tirerack will do is ship tires into kumho for inspection which would mean I would have to buy two more tires in the meantime. Firestone rep also said 9 out of 10 Kumho wont do anything anyway.

I ordered snow tires and wheels online. I used my exact car make and model online and bought the size they recommends for my vehicle. They gave me the wrong sizes. THey will not fit on my car. In my attempt to get them returned for the correct size, I was informed by TireRack this was my fault - despite me putting in my specific car information and using their measurements. They told me the installer is wrong - despite my installer being a well known company and a high rated installer through TireRack. I now have to pay for the shipping to return them and wont receive my $1200 credit for my tires and wheels until they are returned. The mistake is 100% on them and my TireRack customer service representative was rude, cutting me off, and kept telling me I was wrong. I couldnt get a word in to defend myself. My installer apologized endlessly and couldn't believe how they were managing this. TireRack was refusing to contact the installer for me for assistance - again, despite TireRack working with this company a great amount with great reviews. They wouldn't even give me a direct number to have the installer call for me. Please avoid this company. Try calling a local installer again- they sometimes can order tire bands even if not listed on their website.

I am in the process of being ripped off by Tirerack-com. I had purchased my tires as I always do. Only this time it all went differently.
The day before my vacation I had ordered tires from tire rack, and had them shipped to my home. I then put them in my truck, and brought them to a local shop to have them put on. I have done this almost every year in the past, so wasn't expecting anything different. I paid my installation and went on my way to my 1 week vacation.
When I was filling up with gas I noticed a problem with the passenger side wheel I just bought. I took this picture of it just to be sure it would be covered by Tire Rack. After all they are covered with a no risk policy so why not buy online? I could not have been more wrong.
When I got back I called Tire Racks Customer Service, and was immediately referred to an alternate company for road hazard. This company informed me that they have nothing to do with Tire Rack and only honor the replacement fee of the tire and not shipping tax or installation.
I wasn't happy with this and called tire rack. They stated that I should have inspected the tires myself and not had the tires installed. These tires were wrapped in a protective plastic coating on arrival. They then said that the damage would only be covered for half of the price of the tire by them and would no longer be covered by road hazard.
So Tire rack blamed my installers and me for not inspecting their product. Their road hazard warranty is void and Tire Rack doesn't stand behind a tire for even one week of use regardless of miles.
So this is where I am left. With a definite no for replacing this brand new damaged tire from Tire Rack. Its a definite buyer beware situation that I didn't even think existed online anymore.

Gavin at 14:22, Apr 20:
Hi, how can I help you today?
Amie at 14:24, Apr 20:
All of the other sites I am looking on offer free shipping. Can you match this option, when I use one of your listed installers
Gavin at 14:24, Apr 20:
Thanks for checking with us. The retailers that offer free shipping typically also charge more for the tires, which is indicative of them folding the price of shipping into the cost of the tires. We do offer road hazard for two years on all tires we well, which most of our competitors do not offer.
Amie at 14:25, Apr 20:
No actually the tires are 20$ cheaper per tire too
Amie at 14:25, Apr 20:
If you can not offer free shipping, I will use them
Gavin at 14:26, Apr 20:
If we can help in the future, keep me in mindy: *******355 extension: 4693 or *******@tirerack.com.
Gavin at 14:26, Apr 20:
Thank you for chatting with us. We value your feedback. Please click the "End Chat" button at top right to answer a few questions about your experience with us today.
Amie at 14:27, Apr 20:
Wow- disappointed you would loose a customer over $70.
Gavin at 14:27, Apr 20:
Unfortunately I cannot do anything with pricing. It is already at its best.
Amie at 14:27, Apr 20:
Maybe you can check with your manager
Amie at 14:27, Apr 20:
I am not asking you to adjust the price
Amie at 14:28, Apr 20:
I am asking you to not charge for shippin
Gavin at 14:28, Apr 20:
You're asking for a better price, yes. The pricing on my site is at my best, both for the tires and shipping
Gavin at 14:28, Apr 20:
This is not a car dealership. We don't play games with pricing. The price is what it is on the site already.
Amie at 14:29, Apr 20:
Great. I will be sure to post your rude comments on social media
Gavin at 14:29, Apr 20:

I have gotten tires from Tire Rack before but I think I will never go to their 7101 Vorden Pkwy South Bend, IN Location ever again! I called up the day before as I was traveling from Michigan to Illinois and they said it would not take more than 45-1hr and that they don't take appointments but to not worry as I was coming on a Friday so there should not be much of a wait. I get there and they say it will take 3 hours! I then asked if there is a way that I can call in to put myself in their line on my way back home since I did not expect a 3 hr wait and I can't afford waiting 3 hrs as I had plans. They said no they can't do that but I could ask his manager. It took 20 minutes to speak with his manager and all he could say is that their systems can't handle it and that for some reason they can't call the person who was sitting there keeping track of the line. It seemed like that person sitting there's only job is to keep track of that line and answer questions. Also almost every other auto installation store can handle a simple calling up and scheduling an appointment but a big supplier like Tire Rack can't support something like that seems completely ridiculous! Since, I had already waited so long and traveled out of my way to get the tires I decided I would wait the ridiculous 3 hrs and was late for my plans and hit Chicago rush hour traffic. The kicker is they said they filled the air in my tires to 32psi but two of my tires on the right hand side were only 27psi. Horrible excuses, Horrible customer service and they can't even fill tires up with the correct psi.

I ordered a set of (4) Pirelli Tires for my 2015 GTI. When I had the tires mounted to VMR wheels I had decided there was too big of a wheel gap so I had them taken off immediately before even leaving the shop. The following day I contacted Tire Rack Customer Service and asked whether or not I could return the tires. I was told by the first representative that "as long as the tires have not been driven on you can return the tires". I hesitated and called back and asked a different representative "If I have mounted my new tires to a set of wheels, without driving on them, can I still return the tires?", him replying with the same answer stated "As long as the tires have not been driven on they are returnable". The tires were shipped back to Tire Rack the following day. I called one week later to check on the status of my credit at which time I was told that there was "damage" to ALL 4 tires and that I would not be able to get my money back. Enraged that I had not been notified about this "damage" I had explained what I was told on the phone and asked what my options were. She stated that pictures of the damage had been sent to me (which I hadn't received) and that not only would I not get my money back but that they were unable to send me the tires (that I paid $800 for) because they are damaged and unusable. I then gave her my email address and asked that she resend the pictures. In 3 of the 5 photos they "marked" on the tire where there was "damage" which was not visible. One tire had a minimal "chip" out of the tire which could have been due to the shipping to or from. Along with the pictures in the email she stated that if I wanted the tires back I would need to pay another $60 for shipping (which did not make sense, considering she had told me 5 minutes prior that I could not have the tires back) so I responded through email telling her I would pay ANOTHER shipping fee to have my tires back. A week later, I checked my bank account to see if the charge had gone through and noticed that they charged me 137.00. I called them with no resolution to the over-charge.

I will NEVER do business through Tire Rack and I do not recommended them to ANYONE.

! CAUTION! When making a claim on a tire for road hazard. This is a big hassle! They tell you to send in the invoice. They don't respond to your email. I call them and now they need the actual receipt and never told me that. They only give you what you paid for the tire so you're out money on that deal. They already spoke with the shop where I bought the tire. HOW MUCH MORE INFORMATION WILL THEY NEED! I GUESS I'LL FIND OUT WHEN I CALL BACK AGAIN TO SEE IF THEY GOT MY EMAIL ONCE AGAIN AS THEY DON'T RESPOND TO EMAIL. POOR CUSTOMER SERVICE AND FOLLOW UP. THEIR PRICES MAY BE BETTER BUT NOT WORTH THE HASSLE TO MAKE A CLAIM. I WILL NEVER BUY AGAIN FROM TIRE RACK AND WILL SPREAD THE WORD. THIS IS RIDICULOUS! YOU CAN'T LEAVE A REVIEW ABOUT CUSTOMER SERVICE ON THEIR SITE ONLY ABOUT THE TIRES! WHAT A JOKE.

Hello,
I have to tell you about my order from Tire Rack:
Shipped 09/02/2014 out of Delaware.
The order got here fast and I was happy with the tires and rims with free mount and balance.
I had recently replaced the struts on my car and wanted to replace the rims and tires at the same time.
After installing the new wheels and tires, I noticed that the ride was quite bumpy.
Thinking that the car had a lot of miles I diagnosed it as bad wheel bearings and replaced them:
Same thing - bumpy as heck.
Now one of the bearings was bad for sure, but when I replaced them I noticed some pretty uneven tire wear on these new tires.
So I diagnosed as tie rods.
Changed inner tire rods and outer tire rods, had the front end alignment done:
Same thing real choppy ride.
I replaced the lower ball joints, and had another front end alignment done: I had paid Firestone for the all you can eat, so no additional cost:
Same thing choppy bouncy ride.
Well, it must be the CV joints; I will have to replace the axle.
"Hold on" my wife said.
"Everybody I talk to says it's the tire balance" she informed me.
"Yes, that is the obvious thing to check" I countered. "But what you don't know, is that these particular tires were mounted and balanced on new wheels from Tire Rack"
"They were already balanced professionally by experts"
Well to make a long story short:
My wife was right.
I took my car to Walmart to have the balance "checked".
I asked to speak with the tech when they had finished. I asked him: "Were the tires were out of balance?"
"No" he replied, "THEY WERE WAY WAY OUT OF BALANCE."
My question is:
How do I ever live this down?
I mean I spent the last 5 or 6 weekends lying in my driveway throwing on parts that I really didn't need.
And the worse thing is -- It was my wife that figured it out!
Did you get that? MY FREAKING WIFE FIGURED IT OUT!

I have bought tires from them for years--probably five or six sets, plus two sets of rims. This site makes it so easy to see what your choices are, combined with other users' product experiences to make a more informed buying decision. Inventory is up to date, the shipping lead times are prompt and they'll dropship to your tire installer, so the entire. When you do have a question, the toll-free customer service puts you in touch with a knowledgeable advisor who (in my experience) is capable of resolving technical questions to prevent errors when ordering.

I bought some tires from them for my car. The site is easy to use. Shortly after placing the order a costumer service rep called me stating there were problems with my card and that my order was placed on hold. She asked if she could go over all my information and make sure everything had been typed correctly. The problem was a typo error that I had made! So, oops on my part, but I was so thankful on their part for actually calling along with sending me an email explaining that my order had been placed on hold. Since a tirerack.com rep called me to check my information I was able to get it all corrected and my order was shipped out that day and was recieved the next day! I was so excited to have my tire put on and car going! If they had not taken the time to call it would have been a day before checking my email and realizing there was a problem with my order! Great customer service!