chris a.

I am in the process of being ripped off by Tirerack-com. I had purchased my tires as I always do. Only this time it all went differently.
The day before my vacation I had ordered tires from tire rack, and had them shipped to my home. I then put them in my truck, and brought them to a local shop to have them put on. I have done this almost every year in the past, so wasn't expecting anything different. I paid my installation and went on my way to my 1 week vacation.
When I was filling up with gas I noticed a problem with the passenger side wheel I just bought. I took this picture of it just to be sure it would be covered by Tire Rack. After all they are covered with a no risk policy so why not buy online? I could not have been more wrong.
When I got back I called Tire Racks Customer Service, and was immediately referred to an alternate company for road hazard. This company informed me that they have nothing to do with Tire Rack and only honor the replacement fee of the tire and not shipping tax or installation.
I wasn't happy with this and called tire rack. They stated that I should have inspected the tires myself and not had the tires installed. These tires were wrapped in a protective plastic coating on arrival. They then said that the damage would only be covered for half of the price of the tire by them and would no longer be covered by road hazard.
So Tire rack blamed my installers and me for not inspecting their product. Their road hazard warranty is void and Tire Rack doesn't stand behind a tire for even one week of use regardless of miles.
So this is where I am left. With a definite no for replacing this brand new damaged tire from Tire Rack. Its a definite buyer beware situation that I didn't even think existed online anymore.