Tracy L.

I have gotten tires from Tire Rack before but I think I will never go to their 7101 Vorden Pkwy South Bend, IN Location ever again! I called up the day before as I was traveling from Michigan to Illinois and they said it would not take more than 45-1hr and that they don't take appointments but to not worry as I was coming on a Friday so there should not be much of a wait. I get there and they say it will take 3 hours! I then asked if there is a way that I can call in to put myself in their line on my way back home since I did not expect a 3 hr wait and I can't afford waiting 3 hrs as I had plans. They said no they can't do that but I could ask his manager. It took 20 minutes to speak with his manager and all he could say is that their systems can't handle it and that for some reason they can't call the person who was sitting there keeping track of the line. It seemed like that person sitting there's only job is to keep track of that line and answer questions. Also almost every other auto installation store can handle a simple calling up and scheduling an appointment but a big supplier like Tire Rack can't support something like that seems completely ridiculous! Since, I had already waited so long and traveled out of my way to get the tires I decided I would wait the ridiculous 3 hrs and was late for my plans and hit Chicago rush hour traffic. The kicker is they said they filled the air in my tires to 32psi but two of my tires on the right hand side were only 27psi. Horrible excuses, Horrible customer service and they can't even fill tires up with the correct psi.