andrea g.

I ordered snow tires and wheels online. I used my exact car make and model online and bought the size they recommends for my vehicle. They gave me the wrong sizes. THey will not fit on my car. In my attempt to get them returned for the correct size, I was informed by TireRack this was my fault - despite me putting in my specific car information and using their measurements. They told me the installer is wrong - despite my installer being a well known company and a high rated installer through TireRack. I now have to pay for the shipping to return them and wont receive my $1200 credit for my tires and wheels until they are returned. The mistake is 100% on them and my TireRack customer service representative was rude, cutting me off, and kept telling me I was wrong. I couldnt get a word in to defend myself. My installer apologized endlessly and couldn't believe how they were managing this. TireRack was refusing to contact the installer for me for assistance - again, despite TireRack working with this company a great amount with great reviews. They wouldn't even give me a direct number to have the installer call for me. Please avoid this company. Try calling a local installer again- they sometimes can order tire bands even if not listed on their website.