TigerDirectReviews 301

Issues started 4 years ago when I ordered a computer for our business. On the website, I searched for new computers as a filter, I found one that said new on the product description. When I received it, it was refurbished and came with a CD for me to install Windows myself. Only after I filed a complaint with the BBB did they try to work towards a solution. Four years later I decide to give them a second chance. I called and spoke to someone to make sure I was ordering a new computer. I placed my order. Three hours later I received a call from Tiger Direct saying that the product was out of stock... even though it said it was in stock on line and their sales rep said it was available for sale. I told them to cancel my entire order (there was also a monitor on the order) and that I never wanted to receive anything or do any business with them ever again. The next day I received confirmation that my card had been charged for the monitor and that it was being pulled for deliver and I could no longer cancel the order. Now when it comes, I have to send it back as customer service said they can't cancel the order at this point. Stay away from them. They bait and switch and have horrible customer service.

Caveat emptor! Let the buyer beware! This was a good online company about 21 years ago. Not so anymore. I found out the hard way. I bought a Dell laptop from them. Then I noticed on my credit card that I had been charged TWICE! I called to get it fixed immediately but was told it would take up to 48 hours. In the meantime, I'd have to use cash to pay for my groceries and other bills. TigerDirect's charging me twice for the same thing had pushed my credit card over the limit so now I can't use it for another 48 hours... maybe. Judging by the other reviews, it might take longer. I'm returning the laptop as soon as it arrives. I want nothing to do with such a shady company. The hundreds of really bad reviews online attest to their poor customer service and questionable practices.

Then they charged me 8.25% sales tax. But the sales tax here is 7.75%. Hmm... and then they charged me a $5.00 e-waste recycling fee. Strange. They're the only online retailer I've come across to do that. Besides, I'm buying the electronics FROM them, not giving it to them. Hmm... But those are minor things I ignored.

After my unfortunate experience with them, I finally looked them up online and was shocked. Over the last 18 years, They've been sued by the state Florida, they've been sued by Dell, the Federal Trade Commission even had to put them in check, the Canadian Broadcast Co. Also did an investigative episode on the company, and TigerDirect's founders were convicted of fraud in 2014. How is TigerDirect still in business?! They're probably coasting on their former good reputation. But after MY recent experience with them, and after belatedly reading the reviews of others, and after reading about the legal situations they have gotten themselves into, I am staying away from them completely. And you would do well to do, too!

If the same product is cheaper at TigerDirect, but costs more at another retailer, buy it from the OTHER retailer anyway!

Assisted a friend in the purchase of a refurbished laptop.The laptop has a defective screen probably due to motherboard internals.

Called the following day to request RMA, explained the scenario to 3 representatives before the RMA was acknowledged. I was told to wait for an email (shipping label) with the instructions on return. A week later and still no email, I called and spoke to another rep which stated that the email would be sent in the afternoon... again, no email. I called today and the 1st rep gave me a number *******300) that has no response whatsoever.

I re-called customer service and another rep giving me the runaround with no eagerness to help. I'm an IT Consultant who has purchased thousands of dollars from this company in the past and cannot believe how unprofessional this company is at the moment.

Tigerdirect is basically a "Buyer's Beware" outlet.If you value your sanity and your time... buy from Newegg industries.

Good prices on everything, outrageous prices on sale items, free shipping on most, and very quick delivery.

The order and checking out process was easy.

I haven't ordered from them for several years. The last experience soured me. I ordered a PC power supply, well-rated and more expensive. It had a rebate however which made the price competitive. I got the power supply, it worked as promised, sent the rebate forms in, got no response, called Tiger and was told it was between me and the mfr. " But I get no response from the mfr. YOU offered the rebate " I got nothing from Tiger. Or another attempt with the mfr. On a previous occasion with defective merchandise, repeated e-mails and phone calls extending for several months finally got resolved. I should have quit while I was ahead.

I have purchased from TigerDirect but when I order a Sony Laptop it came to my home with a virus attached to this brand new laptop. I returned the laptop but was very suspicious of this and found a company in Florida called A+Computer Hollywood Florida. Owner and found Dale Dion and this company is a blessing for people like me and my wife. We are senior citizens and I bought a 24 inch Dell all in one computer and with a four year warranty for a reasonable price. So far this computer has had no problems.

A friend shared with me this store telling it's cheap and have guarantees for quality tablets. Samsung for less than #300 was a good choice I did. I'm sartisfied with the way it works.

I don't like this site because some of the products of this site are not as well as what it said. The quality doesn't work. Hope that improve.