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Dmike A.

  • 1 Review
  • 20 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Art & Design, Entertainment

Member since July 2018

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1 Review by Dmike

Caveat emptor! Let the buyer beware! This was a good online company about 21 years ago. Not so anymore. I found out the hard way. I bought a Dell laptop from them. Then I noticed on my credit card that I had been charged TWICE! I called to get it fixed immediately but was told it would take up to 48 hours. In the meantime, I'd have to use cash to pay for my groceries and other bills. TigerDirect's charging me twice for the same thing had pushed my credit card over the limit so now I can't use it for another 48 hours... maybe. Judging by the other reviews, it might take longer. I'm returning the laptop as soon as it arrives. I want nothing to do with such a shady company. The hundreds of really bad reviews online attest to their poor customer service and questionable practices.

Then they charged me 8.25% sales tax. But the sales tax here is 7.75%. Hmm... and then they charged me a $5.00 e-waste recycling fee. Strange. They're the only online retailer I've come across to do that. Besides, I'm buying the electronics FROM them, not giving it to them. Hmm... But those are minor things I ignored.

After my unfortunate experience with them, I finally looked them up online and was shocked. Over the last 18 years,They've been sued by the state Florida, they've been sued by Dell, the Federal Trade Commission even had to put them in check, the Canadian Broadcast Co. also did an investigative episode on the company, and TigerDirect's founders were convicted of fraud in 2014. How is TigerDirect still in business??!! They're probably coasting on their former good reputation. But after MY recent experience with them, and after belatedly reading the reviews of others, and after reading about the legal situations they have gotten themselves into, I am staying away from them completely. And you would do well to do, too!

If the same product is cheaper at TigerDirect, but costs more at another retailer, buy it from the OTHER retailer anyway!

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