TigerDirect

STAY AWAY! I am 3-4 weeks into my order that was supposed to be delivered in 7-10 days and no one can tell me when it will ship or where it will ship to... ya, that's right... in addition to NOT receiving a purchase receipt for my online order, and not receiving my order on time, when I received an email apology from TigerDirect about my order being late the only purchase information included with their apology was my shipping and billing address... both the same, which is NOT the case... and of course the wrong address for the CC to process. So, 45 minutes on hold to find out no one knows which address is which... in fact, they also had the purchase date wrong and still cannot tell me "anything" about the status of my order. Ridiculous for a company that has been around this long... if I did my job like they do their job - I WOULDN'T HAVE A JOB! 1.5 hours on the phone and nothing accomplished as they could not change the billing address for me? WTF TD? NEVER AGAIN will I purchase from this company. LAME... I guess I will just wait until you get your s%@# together to get my much needed order delivered.

And one more thing... expect to wait at least 45 minutes to speak to someone that is rude and speaks english as a second language.

Ordered a 75" tv from here. Never received a confirmation email, after 3 days called the company (waited over an hour on hold) was told "we were waiting for you to call us to confirm the order" (really?) Said they would ship tv that day (6/11) and it would arrive (6/18). By 6/20 I received an email telling me the tv shipped but no tracking number was available. I called but they are not available on the weekends (of course). Waited till Monday morning and called, sat on hold for an hour. Finally a rep tells me they have no idea where the tv is but he will track and send me tracking info asap. Tuesday afternoon and I still have no email from rep. Attempted to use their "live" online help. Was told my wait time would be one minute, five minutes later I receieved a message asking me to please leave a message due to extensive wait times. I tried to type a message and was then told I was unable to leave a message and would have to try another time. As of now I am out thousands of dollars on a tv that no one knows where it is, it was ordered June 8th and it is now June 22nd. Is this one of those Chinese websites? Just wondering because I once ordered a swimsuit from a website that turned out to be a Chinese website and got this same exact run around. I would be leery of any positive reviews about this company. I don't see how a company with such poor customer service could receive a legitimate 5 star rating. I highly question that. Take your money somewhere else because this place is nothing but a headache.

I have always used tigerdirect. Now there customer service is terrible i needed parts to built 2 computer systems and it to was the worse experience i have ever had trying to get the parts ordered and shipped. I started with ordering it with 2 day shipping needing the order shipped so i could get the machines built in time to ship to my customer and installed. O\late on a friday night i get a email that said my order was on hold awaiting approval. After waiting on hold with tigerdirect for over 1hr there supervisor told me that it wouldn't ship in time to make the date i was shown paying for the 2 day service. I asked to change it to next day and was told that i would have to cancel the order and reorder it do do that. I did and made the order again doing next day air and looking at the delivery date. Watching trying to make sure it would ship i seen that it was also on hold. I called them again and it took 50 mins just to get a person on the phone. After explaining what i need and what happened i was told by a supervisor that he would expedite it to make sure it shipped. Guess what it did not. Called again talked to yet another supervisor and he told me sorry and they would try to get it out tomorrow that now leaves me no time to build them and get them shipped. I have used tigerdirect for over 10 years and have never had so much poor and uncaring service ever. I will never use them again. And thats a shame they used to be the best company out there for computer parts.

OK, I'll keep it short as I can. I ordered my TV on Black friday (11/27). It arrived two weeks late (12/19) at 6pm after making a delivery appointment for 3pm. The Delivery was made by a man and his wife in a minivan with their dog. On the delivery slip, I marked the package damaged, as the bottom of the box was flattened. I open the box and plug the TV in to find there is a huge crack going up the middle of the TV. I go to tigerdirect to find that I could not return since I ordered more than 14 days before. I call on the next business day, monday (12/21), anyway and they arrange for a return. I wait for a week, no email, nothing. I call back today (12/28) and they say they cant accept the return because they never recieved a call from me on the 21st, even though I have the call on my call logs and am calling my phone carrier to get the proof sent. I come to check the Internet to see this company has a long history of sending damaged merchandise and not refunding or exchanging anything ever. Now that they have my number logged, Im waiting1-2 hours for any customer service agent to pick up. So in the meantime, im posting this on every consumer report site I can find.

This place is great IF you get the correct item you ordered. Their customer service and return process are next to impossible

I ordered one computer monitor to this company and it arrived in 3 days. Quality is acceptable and perfect service

Caveat emptor! Let the buyer beware! This was a good online company about 21 years ago. Not so anymore. I found out the hard way. I bought a Dell laptop from them. Then I noticed on my credit card that I had been charged TWICE! I called to get it fixed immediately but was told it would take up to 48 hours. In the meantime, I'd have to use cash to pay for my groceries and other bills. TigerDirect's charging me twice for the same thing had pushed my credit card over the limit so now I can't use it for another 48 hours... maybe. Judging by the other reviews, it might take longer. I'm returning the laptop as soon as it arrives. I want nothing to do with such a shady company. The hundreds of really bad reviews online attest to their poor customer service and questionable practices.

Then they charged me 8.25% sales tax. But the sales tax here is 7.75%. Hmm... and then they charged me a $5.00 e-waste recycling fee. Strange. They're the only online retailer I've come across to do that. Besides, I'm buying the electronics FROM them, not giving it to them. Hmm... But those are minor things I ignored.

After my unfortunate experience with them, I finally looked them up online and was shocked. Over the last 18 years, They've been sued by the state Florida, they've been sued by Dell, the Federal Trade Commission even had to put them in check, the Canadian Broadcast Co. Also did an investigative episode on the company, and TigerDirect's founders were convicted of fraud in 2014. How is TigerDirect still in business?! They're probably coasting on their former good reputation. But after MY recent experience with them, and after belatedly reading the reviews of others, and after reading about the legal situations they have gotten themselves into, I am staying away from them completely. And you would do well to do, too!

If the same product is cheaper at TigerDirect, but costs more at another retailer, buy it from the OTHER retailer anyway!

My order was shipped originally to their warehouse instead in GA of to ME in CA, they received it on Dec 7. When I spoke with CS on Dec 7 (after 2 HOURS ON HOLD), I was told I would have it by last Friday. When I didn't have tracking numbers by last Wednesday I called and manager Ricardo expedited it and told me I would have it AT THE LATEST Dec 15 and I would receive tracking numbers when they shipped! When I didn't have tracking ‪#‎s‬ by Friday the 11th, I called CS again (50 minutes on hold) and they gave me Ricardo's direct number and I started leaving messages, daily! I HAVE NEVER HEARD BACK FROM Ricardo.

On the 16th, still no tracking numbers, so I called CS again - I was just on hold for 50 minutes, when I finally go thru she went to check on it we got disconnected. So I tried chat. I found out they finally shipped on the 15th GROUND!

I won't have them for another WEEK. Never again tigerdirect.com

Date: 04-06-2022 until 06-10-2022

Issue: I'll make this as simple as possible. We ordered 2 UPS in 2 different orders on 04-06-2022 that showed as "In Stock."
We were given a delivery date in April around the 15th. Order did not come. Contacted cs by phone.
New delivery date on 05-29-2022. Order did not come. Contacted cs by phone - given new delivery date - I asked if this date was absolute and ironclad - they assured me it was.
New delivery date on 06-10-2022. Today is the 10th. I called support and asked them if this order is still going to arrive today - our clients who have been waiting for over 2 months. They said no. New date, the 14th. I said give me a manager. They said they'll call you back. I said no, I'll hold... 1 hour and 20 minutes, nothing. Still no call from a manager.

This is the worst customer service and the worst management of a company of this scale I have seen. We will never do business with TD again. I requested a refund for my client. I have no expectation they will actually do it. They have openly lied each step of this process. I have no faith in this company and I hope this dissuades others from ever doing business here again.

Purchased a ASUS ROG Rapture AXE******* router from these people. Had router for a week and decided to return it. WORST RETURN EXPERIENCE EVER! I sent the $526.00 router back to them, packing it in bubble wrap to ensure safe travel back to them so they could not have any excuse to issue my refund. They received the item back at their warehouse on 5/18/22. Today is 6/4/22 and I am still waiting on my refund from these clowns! Have sent numerous emails to these clowns with ZERO response back! Every time I call customer service, I am routed to someone in a foreign country and it is very hard to understand them! I had to file a dispute with my credit card company regarding this matter. They immediately issued me a full credit (thanks Apple Card) while the dispute is in process. As I was writing this review, I had a notification pop up on my phone from my Apple Card saying that Tiger Direct Business had issued me a refund of $418.00? Uhhhhh I originally paid $526.00 so why I am being shorted over a $100? THESE PEOPLE ARE CROOKS! Buyer Beware is all I have to say! You have been warned!