Alan H.

OK, I'll keep it short as I can. I ordered my TV on Black friday (11/27). It arrived two weeks late (12/19) at 6pm after making a delivery appointment for 3pm. The Delivery was made by a man and his wife in a minivan with their dog. On the delivery slip, I marked the package damaged, as the bottom of the box was flattened. I open the box and plug the TV in to find there is a huge crack going up the middle of the TV. I go to tigerdirect to find that I could not return since I ordered more than 14 days before. I call on the next business day, monday (12/21), anyway and they arrange for a return. I wait for a week, no email, nothing. I call back today (12/28) and they say they cant accept the return because they never recieved a call from me on the 21st, even though I have the call on my call logs and am calling my phone carrier to get the proof sent. I come to check the Internet to see this company has a long history of sending damaged merchandise and not refunding or exchanging anything ever. Now that they have my number logged, Im waiting1-2 hours for any customer service agent to pick up. So in the meantime, im posting this on every consumer report site I can find.