TicketsCenterReviews 1,591

Purchased tickets back in February and it was canceled. I received a email stating I would receive a refund in 2-4 weeks. It not June 16th and they refuse to pay.

Took $480 of my money, event was canceled during Covid, was sent an email stating a refund would appear in my bank account in 2 to 4 weeks, then sent an email two months later changing the terms of the contract and stating I would not get a refund but would get a coupon with an expiration date, of which they did not provide. They don't answer their phone. There phone mail loops you around and around. Basically, they took the money and provided nothing. They won't even answer the call. It hurts to be the little person in this world.

I bought tickets for Houston Livestock Show and Rodeo. It was canceled due to COVID19. I received an email stating I would receive a full refund in 2-4 weeks. 4 weeks and one day later I called because I had not received my refund. I was reassured that it was on its way. 2 weeks later I called again. Again, I was told I would receive the refund. A week and a half later I received an email stating I would not get my refund. Supposedly, because they are a third party business that connects buyers and sellers, they simply cannot refund anyone. They offered me a credit that must be used within 18 months. Are we even going to be back to normal by then? Not to mention I have underlying health conditions, and my daughter does too! Also, Houston Livestock Show and Rodeo refunded everyone who requested a refund! So if Tickets-Center requested a refund, they should have received it and passed it along! What did this crooked company do with my money?!?!?!?!

I purchased 8 tickets to the Foreigner/Kansas concert at Ameris Bank Amphitheatre. Due to Covid-19 the concert was cancelled. I have tried to get a refund but there is no phone number to call. Only text. They would not answer my question about refunding money. They stated it is their policy to not refund. I asked them to provide something to show where I signed knowing that and they just terminated the text thread,. THEY SCAMMED ME OUT OF $800 DOLLARS! Not surehow I will get it back but I will contact an attorney. This is wrong BEWARE!

This company is a total rip off. They sent me an email on March 13th stating they were refunding my 300 plus dollars for the America concert being canceled. Two months later I get another email from Ticket Center stating I will not get my money back it stands as a Credit with an expiration date?...
I can not get anyone in the USA to talk to me I WANT my money back. Instead they have customer service over seas... DO NOT DEAL with this ghost of a company. SHAME ON them

I had ordered tickets for the Rodeo that was cancelled, i received and email from them and also spoke to them and was advised i would get a refund. Now they are refusing to send my money back and i was not informed of the change until it was too late for me to dispute the charge with Visa. They are stating i have store credit, i do not want the credit as i do not plan on going to any events. Their excuse is that the sellers may not get their money back which is BS, the rodeo refunded all cancelled events.

My concert was canceled and according to their policy I would receive a full refund. I emailed the company multiple times asking if and when I would receive a full refund. I got told by three separate emails that I would receive a full refund in 2-3 weeks. I then received an email saying I would get "store credit" and that they just changed their policy. They should have given me my full refund because I was told numerous times I would receive a full refund no problem and now I instead I have this store credit. I plan on not using this website no longer for tickets, such a disappointment.