business logo of TicketsCenter

TicketsCenterReviews 1,591

1.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate TicketsCenter?
grey star
grey star
grey star
grey star
grey star

TicketsCenter Reviews Summary

TicketsCenter has a rating of 1.6 stars from 1,591 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TicketsCenter most frequently mention customer service, credit card and face value. TicketsCenter ranks 349th among Tickets sites.

service
728
value
749
shipping
542
returns
626
quality
618

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Danielle G.
Unfollow Danielle G.
Share Review
Report Review

They come off like a legitimate site. I clicked on a facebook ad for a monster truck show and ticket. Com popped up so i thought it was connected to the show but it is NOT! 85 for 2 tickets costs me 150 bucks! I realize the true cost of ticket after doing research. I am so upset! Do not purchase from them SCAMMMMMMMM!

Date of experience: August 10, 2021
District of Columbia
1 review
2 helpful votes
Follow Sunny P.
Unfollow Sunny P.
Share Review
Report Review

THIS IS A SCAM
August 8, 2021

Ticket Center is a scam. They charge twice the face value of the ticket and then there is no follow-up from any people. You cannot contact them, you cannot exchange your ticket, you cannot get a refund. They have a BBB grade of D.

Date of experience: August 8, 2021
Virginia
1 review
1 helpful vote
Follow Raven B.
Unfollow Raven B.
Share Review
Report Review

I ordered 2 tickets for wild n out for March 12th 2020. I paid almost 300 for my tickets for my show to be canceled and no refund nor store credit issued. No live person to talk to unless your show is within 48 hrs. I'm in the process of filing legal action against this company. They shouldn't be able to steal from ppl. Like this. I will never use this site again

Date of experience: August 7, 2021
Connecticut
1 review
0 helpful votes
Follow Marcia C.
Unfollow Marcia C.
Share Review
Report Review

No tickets received
July 29, 2021

The site is 3rd party, and if seller does not provide you with tickets, they do not refund. They also do not disclose who the seller is.

Date of experience: July 29, 2021
Kentucky
1 review
0 helpful votes
Follow Maureen C.
Unfollow Maureen C.
Share Review
Report Review

Ticket Center has held my money for the Stone's concert for over a year and recently "They" Canceled Louisville in Favor of the Nashville venue. This is strictly a business decision on their part. They are blaming this on COVID YET THE Stones are more than happy to perform in Nashville. This is fraudulent and they need to give refunds to the thousands like me that are being taken to the cleaners!

Date of experience: July 28, 2021
Washington
1 review
0 helpful votes
Follow Chelsey B.
Unfollow Chelsey B.
Share Review
Report Review

The Ford idaho center has the snake river stampede this weekend. I wanted to buy tickets so they wouldn't be sold out. My bday is tomorrow. Tickets are 21.00 for adults and 18.00 for children. So 60.00 it would be total. Your company somehow charged me 178.00 for this. How do you even sleep at night frauding ppl like this? The idaho center gets 7 out of 10 calls like this they said and they are working on stopping all of it. I. e. Lawsuit. So have fun getting sued by all of these people. It complete and utter FRAUD what you are doing and charging illegally 3 times the amount for tickets and hidden service fees of 10.00 per ticket. Especially when people are struggling because of covid. Filthy. You should truly be ashamed of yourself. DISGUSTING! I will be reporting reporting as fraud to my bank as well if this isn't refunded. This company is complete TRASH. There isn't a live person to talk to either. You can never get through to anyone. No one ever returns your stupid automated "live" chats either. Karma sucks. You will see ;)

Date of experience: July 23, 2021
California
1 review
0 helpful votes
Follow Jessica W.
Unfollow Jessica W.
Share Review
Report Review

Horrible customer service, horrible return policies. Do not buy tickets through this venue. I spent such a long time on the phone with them and explained a situation where I was not aware that someone in my household had purchased these tickets and they refused to work with me.

Date of experience: July 21, 2021
Minnesota
1 review
3 helpful votes
Follow Steve G.
Unfollow Steve G.
Share Review
Report Review

Thought I was on the Saints Baseball website. Also thought I was buying great seats for $77 total (2 tickets). Yeah I know - not that smart! Turns out they were the worst $5 seats you can buy in the grass area above the outfield. Was $27 per ticket plus $12 handling fees and other fees and taxes and totaled $75. Total rip off. I will never buy from them again.

Date of experience: July 14, 2021
California
1 review
0 helpful votes
Follow Chris S.
Unfollow Chris S.
Share Review
Report Review

Thieves
July 8, 2021

I tried to purchase tickets for an event and they wanted $180 per ticket +3 separate service charges. When I got to the event the tickets were $14 with no service charges. They are crooks.

Date of experience: July 8, 2021
Wisconsin
1 review
0 helpful votes
Follow Alissa D.
Unfollow Alissa D.
Share Review
Report Review

Company has horrible service will change their policies to help themselves and make themselves money while they steal your money. Bought ticket before the pandemic and had the concert end up canceling but not due to the pandemic but due to being arrested and having to cancel the whole tour. But refuse refund. Contacted the BBB for help! Shady business!

Date of experience: July 6, 2021
Iowa
1 review
1 helpful vote
Follow Carol B.
Unfollow Carol B.
Share Review
Report Review

I have called them over 5x and they refuse to put my cancelled concert ticket money back to my card. They want me to take their stupid refund. They now know what they can do with their 110% refund. This place is a scam and then some. They are sorry thats all I hear. I told them you are a very sorry company. Do not ever purchase tickets from these scam artists. Now I am out $300.00 Thanks Ticket Center for nothing!

Date of experience: July 2, 2021
Vermont
1 review
0 helpful votes
Follow Megan M.
Unfollow Megan M.
Share Review
Report Review

I purchased Nathaniel Rateliff tickets through them. The total came to $334. I have used Ticket Master in the past and thought this company worked the same way. IT DOES NOT! Actual tickets cost $52 a piece so I played over $200 more for tickets that I can't get refunded. Lesson learned. I will NEVER use them again and am leaving a terrible review on every webpage I can.

Date of experience: June 23, 2021
Louisiana
1 review
1 helpful vote
Follow Mike V.
Unfollow Mike V.
Share Review
Report Review

Rip off
June 22, 2021

Bought tickets to an event that was canceled I was told they don't give refunds I was issued a credit code that won't work. So far 10 emails with no response filed complaint with BBB still no response. The company doesn't answer phone I'm out 496.00 my next step is going to local DAs office and file a complaint there.

Date of experience: June 22, 2021
California
1 review
1 helpful vote
Follow Randy W.
Unfollow Randy W.
Share Review
Report Review

Regarding my review from earlier(June 18th, 2021). Where I Never got my Seattle mariner tickets when I was on vacation, spent hours on the phone with them and the phone calls kept getting disconnected numerous times. Never got a call called back and when I Did talk to somebody and they came up with the proposed plan, they never followed through. They are a ghost of a company if you have any issues. Lost all my ticket price and fees.
And because we were traveling and buying tickets again….

Prior to And after my experience with Ticketcenters
I Now return to Ticketmaster number of times, Vivid a few times, and I believe StubHub as well WITHOUT ANY ISSUES. Ticketmaster, their customer service when I did have a question was great.
I wonder, given the degree of and the appearance of what I would consider at the least poor customer service but in my experience fraud, how many of those positive reports people read about our ones that the company has stop throwing boxes with…. Just saying….

Date of experience: June 18, 2021
Illinois
1 review
0 helpful votes
Follow Susan B.
Unfollow Susan B.
Share Review
Report Review

Buyer beware
June 16, 2021

Check this website carefully I recently purchased tickets thinking I was purchasing them through Ticketmaster and the prices were 50% higher on Ticket Center as opposed to Ticketmaster. I contacted tickets-center but they would not refund my tickets

Date of experience: June 16, 2021
Tennessee
1 review
0 helpful votes
Follow Verner M.
Unfollow Verner M.
Share Review
Report Review

TicketsCenter Gouges It's Customers
May 29, 2021

I purchased 2 tickets online from TicketsCenter & discovered that they are charging 3- 4 times the cost of the tickets... At the box office all tickets are $11, $12 & $20 wheras the lowest price on TicketsCenter is $42!

Don't purchase from TICKETSCENTER

Date of experience: May 29, 2021
Texas
1 review
0 helpful votes
Follow Misty K.
Unfollow Misty K.
Share Review
Report Review

An event was cancelled due to COVID and I was given store credit but refused a refund. There were no events that my family was interested in within the time frame. They refused to extend the "coupon" and it was not transferable.

The excuse was "due to government shutdown orders and the massive disruption to our marketplace and its normal operation." Obviously, they protected themselves first and likely lost no money in the process of COIVD thanks to this policy.

The events are all very expensive and this was purchased as a gift for a friend. I would rather have the refund to pay my bills then spend even more money to go to an event they offer.

Date of experience: May 27, 2021
North Carolina
1 review
0 helpful votes
Follow Bill G.
Unfollow Bill G.
Share Review
Report Review

I purchased two tickets to see The Tedeschi Trucks Band for a concert that was scheduled for July 10,2020. Because of COVID it was rescheduled for July 10,2021. I was recently notified that it was rescheduled again for July 23,2022. They refuse to refund my money because the concert was not cancelled... it was re-scheduled. BS

Date of experience: May 23, 2021
New Jersey
1 review
3 helpful votes
Follow Cynthia C.
Unfollow Cynthia C.
Share Review
Report Review

DO NOT GO TO TICKETCENTER.COM. Its a total scam, you will not get a refund and they will say that you agreed their policies even as other companies have responded appropriately to A GLOBAL PANDEMIC. I bought $500+ prior and they have rescheduled 4xs. You will be waiting on phone and chat for hours only to get hung up on. They tell me I can resell but I didnt even get the tickets to sell. HORRIBLE COMPANY IN EVERY WAY.

Date of experience: May 7, 2021
California
1 review
3 helpful votes
Follow Rich J.
Unfollow Rich J.
Share Review
Report Review

No refunds
April 26, 2021

Had tickets for a Roger Waters show in sept 2020. It was cancelled due to covid. Now it's rescheduled for sept 2022 and there is no option for a refund? Totally unacceptable. I wont even be living in the same state come 2022. Do not give these crooks money.

Date of experience: April 26, 2021