TicketsCenterReviews 1,591

Be aware that if your event gets postponed for any reason they will keep your money! You have to be your own agent and resale them if your event is postponed and you can't use the tickets! I bought tickets for a Chicago Blackhawks game in December while my husband and I were on vacation and it got canceled due to the visiting team having COVID. It was rescheduled to April, but I won't be in town during that time so the tickets I purchased are USELESS to me and my husband. I don't have time to sell these tickets on my own, nor do I have the knowledge to do so -- which was the ONLY thing the online chat person Ivan told me I had to do to recoup any of my money! BUYER BEWARE! Do not ever use!

Purchased Parking Pass from Matt Hayden for $#*!ies Arena for $ 77.11. When ticket was released at 10:13pm and funded thru PayPal the seller canceled at 10:15pm. But no refund was sent to our PayPal. Juan at the support ticket-center.com REFUSED to reimburse after scammed by seller Matt Hayden and in turn transferred the sale to another seller "Brian". We advised Juan we had already been forced to make additional arrangements and Juan refused to assist. DISPUTE CARD charge with Bank services for fraud. I have already provided proof and will not deal with the hustle again. No wonder Matt Hayden does business here.

My event was postponed and I wasn't able to attend. They insisted it wasn't postponed. The live chat and call center were not helpful and we kept getting disconnected. Buy anywhere but here.

This company paid for official looking Facebook and Google ads, the order even said the tickets would be delivered through AXS so I thought I was purchasing from a legitimate site. It was on my phone so I didn't see the warnings about the price or reseller piece until it was too late. I tried to confirm the tickets through my AXS account but they were not there. I reached out to the company and they claimed they were the same as Vivid Seats, but the order number is not recognized by Vivid Seats and the tickets don't show up in my account there either. I spent $555 for tickets to a show that should have been $218 directly through AXS. I have no way to verify that the tickets are valid and they claim they can provide no other assistance until the day of the show 4 months from now. DO NOT PURCHASE FROM THIS RESELLER, YOU WILL GET RIPPED OFF!

I paid $90.00 for tickets that I could have paid $30.00 for because I wanted to get them early. Advice just wait.

Fan policy is not great and ticket prices are not comparable to other sites, way more. Customer service also is horrible.

Bought 2 tickets to Algeria (Cirque De Soleil). Show was canceled due to the cast falling ill. It seems receiving a refund is impossible! Can't speak to an actual person. All customer service has been outsourced. I refuse to be out of $400 dollars but this company of no integrity is NOT making it easy!

On the BBB site, when filing a complaint I found that this company rates a grade of D. After filing a complaint w/the Attorney General's Office in Delaware (where they list their company address), I received a message explaining they cannot followup because the company IS NOT LOCATED IN DELAWARE. Talk about the ultimate scam! They recommended I file with the following agencies, who have jurisdiction over my complaint:
Federal Trade Commission at www.FTC.gov and the Federal Bureau of Investigations Internet Crime Unit at www.IC3.gov
I plan on doing this and suggest that everyone else who was ripped off do the same. Let's shut them down.

Bought tickets for my kids, only to find out the seats had an obstructed view which they did NOT disclose (found out through the venue). When I kindly asked for either a switch in seating or refund through phone, email and chat, got no response. Do NOT buy from them.

This site has very deceitful practices and once you make a purchase it is too late. Do not do business with them.

My wife recently ordered tickets to an event we can no longer attend. This event is about 4 hours from our residence and it says that our tickets won't ship until two days before the event, which leaves me in a bind.
Contacting customer support to resolve this issue seems impossible and from the looks of it they don't really seem to care at all based on other reviews I've read. The tickets that were purchased only show us section and row but do not tell us the seat number the purchase order also states that the prices may change as well even though the initial transaction has already processed.
Everything about them is screaming scam and I wish I could have prevented it from happening. Dont use their website!

Purchased 2 tickets listed at $24 each. I was charged $199.50. Then, the event was postponed…for the fourth time. Tickets-center has refused to refund anything. Never buy from this company. No live person to speak with, email correspondence only. Very unprofessional.
Highly recommend avoiding this site or any affiliated or sister sites. Safe yourself the headache.

Scam scam! And don't believe the reviews— they used a bot to create thousands of favorable reviews!

I should have done my homework better. This company charged 3 times more per ticket than other vendors. No refunds or exchanges. High service charges. I will definitely not use this company again.

This site is a Scam. I never recived my Tickets. Dont use this site.!
They never answer the phone or the email.

I tried to purchase a set of tickets on their website, which was confusing and limited. When i went to purchase, I selected the wrong date. I noticed the error when I received a summary screen and tried to reach out to customer service immediate. They were only available certain hours CST and were unwilling to consider a fix. I only requested a change of date, but they would not adjust, would not give me tickets to resell, and would not issue a refund... all this conveyed in canned responses and zero specific interaction.

2 purchased concerts canceled due to COVID and now they don't want to give full refund back just a credit. First concert that was canceled was in 2019 and it was for my teenage daughter since I don't like big crowds. It took me a whole year to finally get the 2nd concert since I had a credit because they did not want to give you the money back. I drove 4 hours for Jingle Ball to find out it was canceled that same day. I received an email staying that I would be getting a full refund. I called customer service and they said no refund just a credit. If I don't use the credit, I lose that money. I will never buy from them again. Horrible service.

Horrible site, a useless middle man in the ticket buying process. Zero chance for refund, even when I assured them I was planning to buy MORE TICKETS. Wont allow you to see seat numbers of tickets until day before event. Customer service is outsourced and wildly incompetent. Genuinely the worst company I've ever tried to deal with.

I don't know how these guys are even in business! Clicked on what I thought was the event center link but it turned out to be Tickets-Center which I thought might of been a white label for the event center. I purchased tickets. I found that they charged me 150% over retail which I of course requested a refund a day or two later. They laughed at me on the customer service call and said there was no way they could. Which of course they could they just would rather keep the money than a loyal customer. So basically I was robbed. This company needs to be exposed. Absolute crooked service. I will NEVER buy from this company ever again. Anyone who ever asks will not receive a referral to this company, ever. What an absolute croc.

This website is a complete scam. They prey on those who are not internet-savvy by putting their results at the top of google when it fact this is not what people intend to search for when they google an event. They charge more than double the face value of tickets. Do your due diligence and do not be scammed.