thredUPReviews 6,178

I sent a large bag of items to sell. All name brand. Some new with tags and others never worn. After weeks of waiting for it to be processed, they gave me $30 for everything! There were comments that some of the items had stains or were out dated! This is totally false! Nothing had ever been worn and were a year or less old. There is no way anything was worn or stained! I would never recommend Thred up to anyone! Poshmark has been a wonderful site to work with. I do all my transactions with Poshmark now and am doing very well. Thred up is a total waste of time and money!

I sent in a bag crammed with name brand clothing most of which have NEVER been worn, and the rest in excellent condition. I waited over a month for the bag to be processed until finally a mere $7.80 was put in my account. Iam furious. I have emailed the president James Reinhart and also a Anthony Marino in charge of accounts asked that ALL articles of clothing be sent back to me. Some girl in acct serv emailed me they couldnt do that and told

I sent a full bag of the brands they asked for - Tory Burch, Lululemon, Gap, etc. - for resale. They logged it as a "donation" and didn't pay me, but I can see several of the items for sale on their site. For at least $300 total and I am pretty sure they are the exact garments (colors sizes and brands, linked to other items from the "same seller" that I also sent in). No, I didn't "donate" to your for-profit company (and you know this because you list me as a seller on your website). I donate to many actual charities, I sent you the stuff that was worth too much to donate, to sell! I can't believe this fraud, if I wanted to donate those items they would have gone to actual worthy charities. If they are donating the proceeds, it should be accounted for, I should be informed of the cash amount donated, and I should be able to choose the recipient. ThredUP is a scam.

I sent in a bag full of abercrombie, ralph kids clothes a wool jacket unworn. And i got $7. They dont tell you what was accepted or not.
Why sell something for $15 and get $2.70 back at 15% and less than 15 you get 10%
What exactly am i paying them 85% and 90% commission for?
BIG RIP OFF NOT WORTH IT.

I sent in a HUGE bag full of EUC and name brand clothes. Most had original tags on them. First, it took over 30 days for the bag to be processed. Then I revived news of my "payout". I received $12.91 minus a $10 admin and shipping fee (ok, i get that). So, now I have to wait another 14 days for my credit to process. I felt $12 was very very low for the quality of the items I sent. 2 of my items already sold for $20 each! Next time I'll donate to a local charity or sell on a swap shop. $2 credit is not worth it!

I was impressed with thredUP's selection and bought several items from them. After trying everything on, I decided to return one item. There are several options for returning item, and I chose the one that would give me a full refund but I had to pay $8.99 for a pre-paid shipping label.

The label was never sent to me email. I followed up with customer service, and they sent me an image of the return label. Unfortunately, the image was low resolution and was slightly blurry. The shipper couldn't use it. So I requested another shipping label, explaining that it needed to be an original, unscaled version.

They sent me an image again.

I contacted customer service again (third time now), I didn't hear back within 24 hours. ThredUP puts a time limit on your returns (1 week), and thanks to their poor handling of the shipping label, I was now out of time.

Terrible, time-consuming experience. I won't be using them again.

The WORST experience I've had buying and selling clothing. It took them OVER a month to process my bag full of over 30 pieces of clothing to just rip me off and give a credit of $1.40 for the designer clothes and boutique styles I sent in. Brands like Show Me Your MuMu, Buddy Love, Tory Burch, Kate Spade, so many more. I went through the website to see the listed prices for the items I provided them and they were about half the value of what I originally payed for the. So $1.40 in in-store credit hmmmm. Very strange. They also claimed to only take 33% of what I put in the bag I saw every piece I sent them listed online. It's a scam and it's ripping people off one by one!

The worst experience I've had when selling clothes. The first thing that didn't work for me was that it took them over a month to process my bag once it was received. I waited and waited for my supposed "payout". I filled the bag to the top and forced it shut, that's how much clothes/shoes I sent in. Once my bag was finally processed, I checked the website to see that I had received $1.06 for the 5 items that they decided to buy and sell from my bag. Each item they sold for over $5, and somehow I received about. 20 cents for each item. Most of my items were good brands, gently worn or barely worn. One item I sent in had a price tag of only about 2 or 3 dollars from the dollar store. They sold it for $7.99. You're wrong if you think you're getting a deal when buying from ThredUp or selling to them! This experience was a waste of my time and I could have made more money somewhere like Plato's Closet. One last thing, while waiting impatiently for my bag to be processed I checked my email every day for an update. I never got one for weeks but I did receive one specific email from ThredUp titled "fuq overpriced handbags" clearly it's a classy business. Thank you for reading this, I hope it helped a lot.

I used to dread this task, somehow it would take up my entire day, I would end up with a mess on the floor and a bag full of clothes and shoes sitting in the corner gathering dust because I would never get around to bringing it to a donation center. ThredUp is 100 times more efficient and easier - order a clean out bag, fill it up, hand it in at the post office. Watch your clothes online get new homes - that is fun, and then I use credits to buy name brand stuff for the kids that I would never pay full price for, since they will outgrow them in a month anyway. And returns are super simple as well. A++

So this is on their site about payouts to its customers lol

"We cant stay in business unless we keep buying items from you. There is absolutely zero reason why wed try and not buy items from you after all, we pay to create the bag ($2), ship you the bag ($1), ship the bag back ($12) and pay the wonderful team members who go through each item ($5/bag). Thats $20 per bag. If we get a bag with only a few items in it that we can resell, we actually lose a lot of money, even if were able to offset some of this cost by working with our network of recyclers. The more items we can resell from you, the better! I cant emphasize this enough."

What does you guys having to stay in business have to do with us? If it is that bad then maybe you should adjust your overhead and if customers are complaining about the payout then adjust that as well. The customer is always right & being in human resources technology I get the hot ear too from those who complain but if you want to stay around fix the complaints first. Point blank I should not get $2 for a $30 shirt & then you sell it for $15 nahh bro thats ridiculous

However, I like how i can send stuff & pay for a bag later & you guys list it but still.
"Dont play yourself." - Dj Khaled.

I have purchased quite a bit of stuff from thredUP and never had a problem. I recently ordered a pair of jeans and when I receive them they were too short. I ended up missing the deadline because of a surgery. So I emailed them asking if I could have a deadline to return extended. What I got in return was an email with the subject, "*******@thredup.com"! Seriously if this is how they view their customers when they asked simple questions you can bet that I'm probably not going to purchase anything further from thredUP. Shortly after I got an apology letter but I'm sorry that just still doesn't cut it! So apparently thread up company thinks there are customers are a bunch of nitwits when they ask questions.