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thredUP

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New York
1 review
4 helpful votes
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Disenchanted.
October 29, 2015

I suppose thredUP can afford to be picky about what items they accept for resale, since they seem to have quite a large selection. However, I've been turned off to using this site after attempting to sell with them... The estimated payouts are almost laughable.

Date of experience: October 28, 2015
Connecticut
2 reviews
2 helpful votes
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Great stuff
December 12, 2016

I've purchased a few beautiful jackets (blazers) from ThredUp and am so very pleased with my goodies! The jackets are in beautiful condition - ready to wear - and have not had any issues with the fit. I do wish you offered more intimate sizing info on your pages - can only help.

Date of experience: December 12, 2016
Illinois
1 review
11 helpful votes
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Buy but don't sell.
March 11, 2017

But even if you buy clothing, it feels tainted because you know this company has screwed over someone else the way they did you. They gave me about two dollars for great clothing that I wish I would have never sent to them. Overall, just stay away. Not even worth rewarding a thief like app.

Date of experience: March 11, 2017
Connecticut
1 review
2 helpful votes
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Really disappointed when I sent a large bag of clothing in, and they accepted 10 items - all of which sold - but I received $8 in return. Even with the understandable fee for shipping, each individual piece was sold for around $10 so I feel pretty ripped off. Would have been nice if there had been any indication beforehand that this is basically the same as donating to a local thrift store for free.

Date of experience: June 25, 2018
thredUP -. thredUP Rep
over a year old

Hi Lucy. Thanks for your review. We have sent you a private message to review these concerns further.

Virginia
3 reviews
5 helpful votes
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What a rip off!
July 30, 2016

Do not send your clothes in - you will get nothing for them. I even had some clothes that still had tags on them and many nice tops that i bought recently but have since lost weight and they are too big. Out of at least 50 items I sent in I ended up with about $25 - may 50 cents an item. Would have been better off donating them and getting the tax deduction. This company is probably making huge profits but you definitely won't profit from it. Run the other way!

Date of experience: July 30, 2016
Ohio
1 review
10 helpful votes
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I really wish I would have done more research and read these reviews before sending two whole bags of either barley worn or not worn at all clothing. I would have much rather given my clothing to people I know that need them. But thinking thredup would be similar to Twice, I'd get a reasonable return, that I would have most likely just turned around and spent in their store anyway. BOY WAS I WRONG! They deemed one of the items not clean because it had a piece of lint on it. Seriously? I really hope these people go out of business. While I did get a whopping 25 dollars and some change (it seems I made off better than most people complaining) I sent them hundreds of dollars of name brand clothing. Buyers also beware! Buying from them you are screwing the sellers. What a shame.

Date of experience: November 17, 2015
New Jersey
1 review
7 helpful votes
Follow Vickie M.
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Three bags set in. These were all nearly new or had tags on them. First off, it took them almost a month to process my bags. They advertise it as taking weeks.
Second, 2 bags gave yielded me $7.38.
The list of accepted items has changed twice.
A 2 piece outfit (dress & jacket) were listed as separate pieces.
Satin jacket and pants with tags was sent, it didn't make the cut.
It's a scam, plain and simple, don't hey involved. If your want to sell your stuff and get money for it, use poshmark.

thredUP attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 12, 2018
thredUP -. thredUP Rep
over a year old

Hi Vickie, thank you for your review. We take all customer feedback very seriously as we continue to improve our service. We have sent you a private message. We hope to hear from you soon.

Texas
2 reviews
1 helpful vote
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The way clothes shopping should be
October 9, 2016

Love buying second hand and ThredUp makes it easier to buy responsibly. Clothes shopping is a favorite pastime but I'll admit the fashion industry is one of the most ridiculous and out of control businesses. I can shop guilt-free with free returns, so I order away and try on everything once it arrives. Only complaint is the website needs some improvements to make shopping easier: 'favorites' function, no reservations, more item info like care instructions (one order consisted of all dry-clean only items which would've been good to know upfront). Would be a five-star rating with those improvements, but overall very happy.

Date of experience: October 9, 2016
Iowa
1 review
0 helpful votes
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I've used the site 4 times and had good experience each time. Clothing was just as described. I am happy with their shipping speed and service also. It's a great way to get quality second hand clothes for growing kids. I've even got a few items for myself, from the new with tags section! Wish some items had front and back pics, but otherwise no complaints. Great option for selling your own name brand stuff too!

Date of experience: March 31, 2014
Texas
1 review
0 helpful votes
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Best shopping experience
August 2, 2016

All the items I ordered were in excellent condition. They looked brand new and like they had never been worn. Prices were great so I was able to stock up on many pieces without killing my budget. Highly recommend.

Date of experience: August 1, 2016
Texas
1 review
0 helpful votes
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Easy, affordable, professional new fall wardrobe
October 17, 2016

After realizing all my fall/winter work outfits were several years old and very, very worn, I figured I'd try thredUP to add some new life to my wardrobe. I somehow found 8 beautiful dresses, all of which fit impeccably and are exactly as described. It might not be as immediately gratifying as finding that perfect dress tucked away in your favorite second hand store - but it's a heck of a lot easier, and there's so much choice!

Date of experience: October 17, 2016
Pennsylvania
1 review
0 helpful votes
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Mostly sold talbots and similar quality. Payouts usually only 15% of list, which gets me a couple dollars before fees! I have sent in my 4th and last bag to them. They listed a genuine leather jacket from cold creek as faux leather for $9, netting me $1.35. You can definitely do better elsewhere as a seller. It takes about a month to be paid. Shipping is VERY SLOW. I ordered a bag to ship in 10 days ago, as of yesterday they had not even shipped it! As a buyer I like the site, thats why the got one star. Stuff I bought was in nice shape and well packaged but every order takes around 2 weeks to get. Even when I don't opt for bundled Shipping, they still wait and consolidate before shipping!

Date of experience: September 23, 2023
Texas
1 review
0 helpful votes
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What a clever idea... online shopping at a used clothing store... my fave shopping! Wonderful way to recycle barely used and great brand name clothing & handbags.
I ordered about 10-15 items in two different orders and I was thrilled with each and every item I received. Silk slacks, 2 linen shirts, 3 skirts, 2 scarves, black moccasins and a pair of leather boots. All, in like new or very good condition. I cruise the site daily now! Thanks so much for the quick shipping.

Date of experience: June 25, 2016
Delaware
1 review
0 helpful votes
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Best new secret
December 15, 2015

Love the sorting ability of your website. Search functions and ability to limit parameters are amazing. Do wish there was a limiting constraint for fabric type. Would like to search for just silk dresses or factor out Modal or polyester fabrics.
I only purchased with 20 or 40% off coupons and free shipping.
The packaging was much nicer than I expected. Better than what I get from department stores.
Love how there are so many unique pieces. I received so many compliments at my last Christmas party. Now I'm discovering top design brands that look good on me, that I can afford!

Date of experience: December 15, 2015
New Jersey
1 review
13 helpful votes
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Don't bother
August 7, 2017

I started shopping with Thredup over a year ago and have had so many bad experiences that I'm done. On 5 separate occasions now, I've ordered things that were described "like new" with no damage, but then they show up with very obvious stains, or large holes in them where the seam has come apart, or the matching belt that's supposed to come with the item (and was pictured with it on the site) is missing. Each time, I contacted customer service and nothing was resolved. They are very rude and not helpful in the slightest.

I also sent a bag of clothes to them, and like many other people have mentioned, they only paid a tiny fraction of what they ended up selling my clothes for. I sent in high-end items, many of which still had tags on, and the bag was packed completely full. They sent me about $18. I could have easily made over $100 by going to the local consignment shop. Seriously, don't waste your time or your money. They're a total joke.

Date of experience: August 7, 2017
New Jersey
1 review
5 helpful votes
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Rip off
August 18, 2017

This company will not be around long. First of all you are charged for the bag which is hidden somewhere in the small print. So many items don't get accepted, and I mean brand new never worn designer clothes. Where do they go? Good question I'm sure they were not donated. No control over the items that go on consignment, and to get them back you have to pay 10.99, that's crazy! Don't do it use Poshmark!

Date of experience: August 18, 2017
Indiana
1 review
5 helpful votes
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When thredUP was first starting, I felt their payouts were reasonable. It's convenient so I was excited. After my first 3 bags, each of which fetched over $100. Things changed. The next bags I sent (with comparable items) received $14, $9 for name brand (boutique brands, Matilda Jane, etc) clothes, many with tags! Payouts are lower than garage sale now.

Date of experience: April 17, 2017
Texas
1 review
0 helpful votes
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Seamless
January 18, 2021

I've had the best experience with thredUP, you guys know what you're doing from start to finish!

Getting gently used clothes for a steal is good enough but then you go further to wrap them and tag each one. Thank you for this special place!

Date of experience: January 4, 2017
Texas
1 review
0 helpful votes
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I'm addicted!
January 4, 2017

I've completely changed my whole wardrobe, without breaking the bank, and without driving all over town. Their customer service is fantastic, and are eager to please. I'm waiting on two boxes right now!

Date of experience: January 4, 2017
Ohio
1 review
16 helpful votes
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Rips off seller
January 6, 2016

Please don't sell anything to this company. I wish I would have read these reviews before I sent them anything. Sent them about $500 in clothes and received 25 for that. That's ok I figured better then donating but then I found out that my 1 1/2 coach purse, wallet and my never worn 6 month old leather jacket was supposedly donated because it did not fit there standards. Now I know this company is a scam. Oh well lesson learned and I just hope that's others won't be as stupid thinking that there are still honest businesses people in the US.

Date of experience: January 6, 2016

Overview

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
This company does not typically respond to reviews
+442