thredUPReviews 6,178

Don't sell your items here. You won't get anywhere close to the value of the items you send and the items they claim to donate are sold through other resale sites. It'll be easier to do it yourself through Mercari or Facebook marketplace where you set your own prices. Only getting $1.40 for a pair of pants that sold for $20

They never described the clothes you sent them correctly, like the condition and materials, so that caused many returns and you will never sell your item successfully. I sold three items and two of them were returned with no reason.

I just wonder, where the clothes will go if they weren't sold or accepted. Because I sent them some clothes like new and they never accepted them, but those in fair condition usually have more chances to be accepted. So strange. However, it's still a good place to clean out garbages from closet.

Just want to share my selling experience w Thredup … ThredUP has very high standards at selling items …my Burberry, Brunomagli, Coach, jcrew, MassimoDutti shoes were recycled since they dont meet up thredUP standard …

Thredup will claim a perfect condition high value item doesn't meet their standards so they won't list it under your account and you won't get a payout. I've been reselling for over a decade across many platforms and know how to evaluate an item. I have 5 star reviews and no returns. Yet thredup will claim they probably found a flaw in the item to justify not listing it (because they're stealing it to resell out from under you) as if they have superior inspection skills (they don't).

Their customer service then goes on to belittle you and offer no solution, arrogantly doubling down while being vague about what happened to your flawless item. They never directly say why they rejected a certain item despite claiming to document flaws. It's because they didn't reject it - they stole it. It will end up being listed under another account so they take full profit. They're unethical scammers and liars.

Fourteen days ago, we get ThredUp's mail saying that our order had been canceled and no merchandise will ship, and they had fully refunded the amount to the original form of payment used.
The refund has not been credited yet. Also, they have not responded to any of our emails.

Never received my product for a purchase of over $100. Their customer service told me there is nothing they could do refund-wise and told me to contact police for theft. This is insane. If I spend money on product, I expect to receive it. The only theft here is from ThredUp.

I found thredup through Facebook last year. The first purse I bought the bag had black streaks on it although the picture didn't. I sent the bag back and was refunded because it should have been like new. Over Thanksgiving last year I was blocked from going on the site because I was saving bags. I explained to them that people are still able to buy what is in my cart and they have 1 hr. Save every month. They allowed me to go back on the site, and I bought a bag that I wanted. Sometime in July I was blocked from going on the site again without any explanation. My advice this site has some options if you want a new designer bag, but since a lot of bags are non refundable I would be careful about what I bought. Also, the site shouldn't kick you off for saving bags particularly if there are ways for other people to buy them.

Thredup is pathetic. Their listings and measurements are COMPLETELY inaccurate and they will scam you by charging you for items you have returned.

First of all, the measurements of their items are COMPLETELY wrong. Off by 5 inches or more for many of the items in my order. Then when I complained about this to customer service and returned the items, they did not refund me for a $130 item that I returned. When I contacted them about it, they said that it was not one of the items I had complained about so was not on the return list so therefore they couldn't refund me. WTF! The item was returned to them in the box, they had it in the warehouse, but they refused to refund me. INSANE. So now I am out $130 because they completely scammed me. On top of that, the customer service agent I spoke to was totally rude about it and unhelpful and blaming me for the fact that they scammed me.

DO NOT ORDER FROM THREDUP!

While I love shopping at Thredup I might have to rethink shopping here. I recently order quite a few items. One of the pairs of jeans as pulls all over the crotch area and butt. They are in such bad condition they'll have to be tossed :( unfortunately these are marked as unreturnable. Secondly I purchased a dress new with tags is all it said. But it as holes in the lace all over! Again it's not fixable, but thankfully this one could be returned. And then I had a second pair of jeans with the pulled stretched fabric at the crotch. Thankfully they can be returned. But my issue is they obviously aren't checking items for quality. And one of my items a white skirt has a stain on it. I think I can remove it.

I am not impressed at ALL with their customer service. I ordered 5 dresses and did not receive them because the mail person marked it as delivered. Maybe it went to the wrong address, or maybe this website is just a scam! It's too bad because they have cute stuff. I feel this is a total scam! Don't recommend it to anyone.

I ordered seven Disney T-shirts under Large or Extra Large Women's size. Only ONE was the correct size. The rest were ALL children's sizes; so not wearable by me EVER. When I tried to find out how to return them; the site stated I had NO orders to be able to return. Then it stated I had NEVER ordered from them at all.

For me, this is a total ripoff and I feel very badly for others who go through the same process and can't do anything about what they have ordered. AS I STATED--TOTAL RIPOFF!

I sent my clothes to them more than 3 months ago and my "process by date" has been pushed back at least 5 times now. And by the way, even after your kit gets processed you don't get paid right away, but have to wait till your items are sold and after it is confirmed they are not being returned. I would stay away from Threadup at all costs.

The sire ( Thredup), has decent finds, but make sure that you want the items! No turning back! I had to GOOGLE how to cancel the order I wanted to cancel because they're lil chat machine didn't find my VERY obvious order number. So I found the answer and after being screened with several answers by the lil robotic chat machine. I was able to email with a request for cancellation, hopefully they will "get the request in time." I do not like that type of hurry up and send before they can cancel type of business. UPDATE: They did cancel my order the same day... process still horrible IMO...

I ordered (4) dresses from for a total of $108.30 and requested to return (2) of them because the condition was not as described. They sent me a Fedex label and I returned them the same day. The tracking shows the return was delivered 10/26/21 - but I've still not received credit for the return. They have no phone number listed so I emailed multiple times. When I received no response, entered a partial dispute with my credit card company for the amt of the return. Today I learned they actually fought the dispute and sent my credit card company a copy of the original order for 4 dresses without acknowledging the return. Fortunately for me I kept a copy of the original return authorization and tracking number which proves their dishonesty. My credit card company says they may revoke their abiltiy to accept credit cards in the future.

When I go to my merchant account today I see they deleted the order history - both the original purchase and the return, so my account has a blank history. This tells me this is not a reputable merchant and I will not do further business with them.

The descriptions are poor. Two sweaters I purchased had balled material and one was actually dirty. One pair of jeans I purchased were described as bootcut and were a skinny style upon arrival, plus the sizing is off. The sweaters were at the point of becoming rags and I definitely would not consider them to be in excellent condition. I reached out to customer support, which directed me to return them as item not as described, but the site is not user friendly. I could not figure out how to even go about that from orders tab or return tab. This order was a flop! Order#*******... I also tried to attach pictures but could not get them uploaded.

If you want to sale your clothes and be a good person who is trying to recycle clothing food for you but don't expect to get a good price for your clothes. Thred Up pays you very little for your own clothing and gives themselves a huge chunk of the cash. It's great if you're buying. Good clothes for a cheaper price. But honestly they're a very greedy business I would not buy or sale anything through them.