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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I recently decided to only purchase my clothes fair trade or secondhand. Thredup has been an invaluable resource and I enjoy using it. The interface, branding and packaging are superior and most importantly the clothes are like new quality.
I recently purchased three items for my daughter-in-law. I was very pleased with the condition of each item
My new obsession! Love getting the polka dot box and trying on all the great clothes!
I've been pleased with the selection of clothes, shoes, handbags, etc. shipping is quick and I really like that I haven't had to pay for shipping charges. I've made three purchases so far. I will purchase again but do have some comments.
I was not impressed with the turn around time for sending in a clean out bag. Four weeks is just to long. I used to purchase Lots from Like Twice and send in clean out bags every season. It took tops two weeks to have an update. I also liked with Like Twice they offered a cash payment or a store credit that was 25% higher.
The only other thing j would comment on is the fact that when sending in a clean out bag it states CLEAN clothing in excellent condition. However some of he clothes for sale have notations like, needs washing, fading, pre-pilling. Infjndbrhat conflicting.
I was surprised that so few of the things I sent were accepted - even though they tell you up front that they accept a very small percentage. I sent what I did based on other things I'd seen on the site. Nevertheless, I got pay-out, and I do enjoy shopping on the site. Lots of good stuff at great prices.
Clothing was in great shape, looked brand new! However, I thought I was ordering a navy cardigan but it was actually royal purple. It would be helpful if the item description included the color.
Liked everything that I purchased. Even when items arrived that didn't fit it was a breeze to return.
Quality items arriving on time every time... I've had three orders so far, and all fit well, and were as pictured! Love the clean out bag too. Soo cute! Got a great credit from it!
I love the website and it's very easy to find my size. Shipping on orders are reasonable. Selling and returns refunds are very slow. Still waiting for that. Overall I love it and plan on shopping more. It's very easy and returns are easy and selling is easy because the prepaid labels and the bag really holds lot of stuff.
The customer service rep took care if my problem and in a very quick time
I love how easy it is to purchase and pay for clothing and I am very, very happy for how you resell used clothing. I love all of my purchases and have spread the word to my family and friends. Thanks
I new about thredup by a friend, and I suppose to have a 20 dollars credit for being referred so I started buying and says, FIRST TIME BUYERS GET 40%OFF, Well... if you use the 40%off it automatically avoids the 20 dollars credit, so, don't fall in to the scam of referring friends because your friend will likely use the 40%off and neither of you will get the 20 dollars promised. I use swap.com all the time, their clothes are a lot more cheaper and you can return anytime without hassles. Hi highly recommend swap.com instead of thredup.com
Love thredUp! I'm recommending to all my friends. Better than a Goodwill or Salvation Army, because you can browse and even search for specific apparel and accessories in the privacy of your home. Wish I had known about this website sooner.
Products are in amazing condition! Prices are unbeatable! The packaging they come in is very well thought out and exceptional. I recommend to all my mommy friends.
Selling: I sent in a bag and they say typically they keep half, but they kept eight pieces. I sent in around 25-30 items. I also have extremely well kept clothing, therefore; I'm not sure why only eight pieces. Also, the total they gave me was $8 and some change. Unreal... I could have gotten hundreds of dollars for the clothing. Their mark up on the item was astronomical as compared what they gave me. It takes a long time for the clean up bag to be finished being looked they, priced, etc.
Buying: I am appreciative of the fact that this site helps individuals to recycle clothing so that they can be used by others. I have bought several items (around 10 now) and they were a little pricey for consignment. Until I was able to get a coupon for at least 15% or more and for the item to be on sale, then the price was a little closer to what is expected for the quality of the item.
Beware! ThredUp is highly addictive. However, it has inspired me to clean out my closet to make more room for "new" treasures. The only thing is it takes a while for your polka dot box to arrive since fedex transfers the box to usps which is hard when you're excited to receive your new clothes. Everything comes beautifully wrapped in tissue paper and returns are easy if needed. Definitely recommend.
Good customer service. Honest description of items. Great returns policies
You not only allowed me to clean out one closet so far, you have rewarded me with new things! Absolutely love you guys... working on second bag to you!
Very well priced, clean garments. Excellent condition as described. I will be back for more!
Very fast shipping and a wonderful experience overall. The items were exactly as pictured with no damage. I will surely order again and have already informed my friends about the website because I am so obsessed with it. Thanks Thred up!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members