On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Even though package was shipped via FedEx, it was handed off to USPS for delivery, which never happened. Now I have to wait an additional 10 days before thredUp will begin to file a claim.
The item I purchase is in great condition and the package is excellent and very happy
I've ordered twice from thread up, and both times I have been 110% satisfied with everything. I've gotten Calvin Klein dresses, heels, trench coat, and more. Everything was in like new condition (some still with tags). It all fit perfectly and was exactly as described. I'm pleased with their return policy, although who knows if I'll ever need it? ;)
The clothes are as advertised, which is good. There are a bunch of people up here in Juneau who would shop with you if you provided shipping! It's tough to get stuff up here and those flat rate boxes would hold a bunch of stuff.
I've ordered from Thred up twice. Both times I was very happy with the quality of the clothing. The first time I did return 3 items because of fit issues, but shipping it back was easy and I had the money credited back in only a few days! I will be a frequent customer!
I love the clothing I have purchased for my 9 year old and 3 year old boys. They have great brands. Clothing is always in great condition! I have been pleased with every item I've received.
Great prices and fast delivery. I got good quality beautiful pieces!
When I had an issue with a piece that needed to be returned, customer service was extremely helpful. They were very quick and accommodating.
LOVE THIS SITE! So many cute things to choose from. Fast shipping! Everything is always in perfect condition! & such cute packaging
I can find deals at great prices. It's hard finding plus size designer consignment items! I can count on Thredup for both!
Placed 2nd order for grand daughter. We only kept a pair of jeans. Everything else was either way too small or not what I expected. Excited at the concept though, as we could send the box back. Gr daughter went back home, I proceeded to return and read the instructions noted the timeframe etc. Could not make my printer work, they say I'm too old to drive, and I'm not too close to much! I called and explained exactly what I just said... This young lady said to me, " you can try the library or another place with the internet." I'm old and slow not illiterate and ignorant! I wonder why she couldn't print it herself and mail it to me if I have to have it to even make a return. I guess trying to be 'hip and cool' isn't for the upper 70's, but I'll keep trying!
Delivery took forever, and Fed Ex could not be tracked for several days. When product did arrive, by USPS, the package was crammed into my mail box. It took some real pulling to get it out. I let thredUP know and I didn't get a response. I love what the company provides, but hate the delivery service they use.
I have ordered twice and had no problems with either order. Everything was as it had been described and arrived when they said it would.
I am well pleased with the merchandise that I have purchased here... it arrives exactly as described. Will use again and refer others to your site.
The clothing and shoes were in great shape! The only thing was it took more then 2 weeks to arrive.
I love shopping on thread up! Its definitely my favorite thrift store :) The only thing slightly bad about shopping here is, although its super cute, is the packaging =/ every time I order something it comes with a bunch of tissue paper and big box... I just wish there was a more earth friendly way to send everything.
Thredup is perfect for me. I can find great quality clothes for a price I can afford.
I was very pleased with the ease of sending my items and the variety I found when shopping the site. I bought a winter jacket that was just like new and at a fraction of the cost at a department store. This is the best idea ever.
Ropa usada a precio de ropa nueva, pensé que era ropa que las tiendas sacaban por fin de temporada no que era ropa usada que dan a precio de nueva y alguna hasta descolorida. Lo bueno que solo pague envío si no me hubiera arrepentido mas.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members