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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Clothes are in excellent quality and they have a very good response time when you need customer service assistance.
I wish there were a holding spot. Sometimes I only see 1 thing I like in my size. The next day there may or may not be 1 thing. I would like to shop each day and at the end of the week, or after I have several things in the file. I could submit for payment and shipping.
Great site for finding great quality clothing. Hassle free 14 day returns. Support has been very helpful with answering all my questions and concerns.
My Thredup experience has been fantastic! Love the ease of using the app and the process is so fast and simple. 1 2 3 and next thing you know, there's a cute polka dotted box at your door with lovely things in it. Its like having a country full of sister's/BF's closets!
I had a problem getting my order to go threw and within hours Thred up solved it and within the week I had my order.
Beautiful clothes for such value! Incredible designer lables. The prices are unbelievable! I will continue to utilize this great little company!
I am very impressed with the quality of the clothing and the customer service.
I've ordered a few times from ThredUp and I have no complaints! The items are always exactly as described and shipping is timely. Will order again!
I love shopping on this site. It's like shopping in my best friends closet.
I have loved every piece I have received from ThredUP. They are prompt in shipping and the items are as promised - Fabulous!
I have ordered twice from thredUp and I've loved what I've received. While I have a couple of favorite local consignment shops, this expands exponentially on what's available. The pictures are perfectly accurate, including enlarging noted flaws so I can make an educated decision before ordering. I've recommended this site to a couple of friends and will continue to make it one of my favorite "first stops" when shopping for myself and my granddaughter!
When I got my delivery, I expected everything to be stuffed into a shipping bag and stuffed into my mailbox. NOPE! The items looked brand new, and were beautifully wrapped in thredUP polka dotted paper and sealed with a nice sticker. All the items were folded nicely as well! It felt like I'd ordered from a ritzy boutique!
Keep up the great work, thredUP! I'm telling all my friends about the app!
Despite having a couple issues with my link the employees have always been courteous and fixed the issue right away! :)
Could not be any happier with the service & purchases I've made!
The coat I bought was described as being in excellent condition. The condition was fine but the coat was missing the lining and the hood that originally came w/ the coat. I know this because of the buttons on the coat. I think this should have been disclosed in the description.
I ordered a kit to send in a brand new with tags Lululemon dress along with some inexpensive, used dresses. After waiting for over a month for my kit to be sorted, I was emailed with my new payout. I was shocked when it was under $30! I looked into my account and noticed that my Lululemon dress was not for sale. Only the used items were accepted. I was so confused about this and reached out to customer service. They explained that there were deodorant stains on the NWT Lululemon dress and since I had selected for my unaccepted items to be donated, instead of paying money to have them sent back to me, I would not receive a pay out for it. First off, I did not notice any deodorant stains when I sent the Lululemon dress in, and they did not send proof of pictures of it having any. Secondly, their customer service department just emailed me a link to what condition items have to be in in order to be accepted. I quickly responded to let them know how frustrated and disappointed I was with the dress not being accepted and never heard back.
Overall. Totally not worth it! Besides my $100+ Lululemon dress being thrown away, they are slow to sort through kits and have terrible customer service.
I love getting packages from thredup. Its like a christmas stocking! Love the denim jacket and silk scarf i just ourchased. Scarf still had the tags!
This site is wonderful and the clothing that I have received have been perfect. They are a little slow processing clean-out bags; I have sent in two clean out bags and neither have been processed yet, and I'm curious to see what kind of credit I will get.
I have been very satisfied with about half my purchases, but the other half were not the fabric or quality I expected based on the description. The photos are often very hard to see clearly (they're too dark). In all, the good values and easy returns policy are what keep me shopping here.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members