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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I am very pleased with my first order. I ordered a pair of sandles and they fit perfectly. I also ordered a Nine West clutch and it was even nicer than pictured. I am looking forward to the arrival of my next purchase. I will remember to check with thredUP before going shopping!
Pictures completely represent what you get. Great option for clothing and accessories.
The prices are great and the package arrived early!
The items arrived quickly and were exactly as described. I had to return the flip flops b/c they were very uncomfortable (which is probably why they were basically brand new). But the return procedure is super easy and the store credit will definitely be used! Excellent place for buying kids' clothes at reasonable prices. I have yet to buy anything for myself, but certainly plan on it if I see something I like.
The first package I reviewed was in a beautiful box and very nice. The clothes have a scent obviously because they aren't wash and that's the only con. But otherwise the clothes are nice and accurate to pictures and description.
I love the concept of ThredUp but I am not having much luck personally. Out of five pieces ordered, only one fit well. One of the tops I ordered was completely sheer/see-through. I would not have bought it if I had this piece of information, and you couldn't tell from the photo. I think more detail in the descriptions sections would be very helpful here, either from the original owners or someone on the ThredUp staff. Things like "this dress runs very small" or "this top is sheer" would be helpful to know.
I ordered a handbag and when it came it's the size of a wallet or child's play purse. Trying to return it is frustrating. Will not let me log into my account. There is no visible phone number to talk to a representative.
I have been very happy with everything I've bought!
This purse was in excellent condition! Besides one little mark that kind of looks like paint, it looks brand new. It's exactly what I needed!
I buy from Thread Up for my 2 daughters and myself. I've never been dissatisfied. The quality is always above my expectation and the costs fit within my tight budget. I purchased jeans, denim shorts and shirts for back to school, along with several shirts.
I like shopping on thredUP, the only bad thing is the order prepared time and shipping time. For my two experience shopping with thredUP, it took about one week to prepare my order and then another week until I receive it. I understand that you might have many items to sort and get, but the speed is just a little slow.
I bought the perfect pair of Ann Taylor Loft jeans! I love them. If they aren't brand new, they sure look like it. I am a huge fan of thredUP!
I need a review of my order after I put my charge card number in. I didn't see where to put a code in for a percentage off and then couldn't find anyway to go back after I put in my charge card number. I actually need more than 2 weeks to return items I don't want.
I love working with thred up, I am selling and then turning around and purchasing with the money earned. The items are great and arrive well packaged and very quickly.
I have no complaints, my purse is everything it said it would be. Very happy
ThreadUp received my bag 7/5/16, I inquired regarding my bag "Lena (thredUP Customer Support)" informed me that my bag will be reviewed by 8/24/16. Not only did it take for someone to get back to me (3) days total, the text option is a joke as well, with no reply.
I sent very expensive items, I hope they don't try insult me with a $1-3.00 credit.
I was very weary about sending my items to this place, should of gone with my gut feeling.
My order processed before I could enter a discount code. I feel this was because my AMX card was hard coded into my account. Possibly if I had known I would have been more cautious.
I did get confused when I received my shopping cart and the 40% off discount through my email. I was on a thirty minute deadline to keep my cart items. Had intended to go through and clean it up but then with the 40% I just went for it. Of course my code didn't go through and I found out if I had read carefully I would have known I didn't qualify for 40% because at some time I had used it for a pair of shoes.
The resouolution from ThreadUP was applying a 10% discount which I did have.
The very next day I received an email inviting me to spend my credit which I had used on my order.
In a nutshell I believe communication could be better. For example threadUP shows my free shipping up when I shop yet they had been showing my 40% off.
Even though it says for first time purchase I believe it is misleading when they send it in a personal email. The company is aware I don't have 40%.
I was mislead.
Never send them your items. You get nothing for them and when you do send them something THEY think is worth while, you have to wait so long to get your payout. Am still waiting for my payout after 3 weeks.
The clothes are always in wonderful shape. They have a huge variety and the prices are great. The customer service tops the charts. I recommend thredUP daily!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members