The RealRealReviews 5,316

Let me start by saying I've purchased over $10k in items from the site. Over 1/2 is a loss. The pictures are general, descriptions are general, and sizing is based on manufacturing. That being said, was it manufactured in the 90's or 2022. Has it been washed and shrunk? Modified? Also, was it in grandmas musty basement? Men's/ women's seems to be an issue as well. Small tears not indicated. The time it takes to reach staff is weeks.

Do not use this site to buy anything designer!
I just purchased a bag from there, it was a Celine bag. And I read the full description of all the marks on the bag. When the bag arrived, the front of it was full of marks, these marks were not visible in the photos. They obviously enhance the pictures. This means That when you are buying from them, they are essentially lying about the quality, and will refuse to give you a refund or your money back or allow a return. Now I'm stuck with a bag full of marks that were NOT in the photos or description. Such a scam.
Picture 1. From the site
Picture 2. In reality
Picture 3. Description that does NOT indicate marking on front
Date of experience: August 20,2024

This pendant was appraised at $1200. With an LA jeweler downtown
I decided to have the Realreal sell it. Send it in check with them after a month. They said it hadn't been appraised yet. They ended up selling it for $400 without checking back with me. This site is an absolute joke. It will be a waste of your time to sell anything with them. Their percentage is outrageous that they take from you Please save your time and energy. This company is awful so unorganized.

BEWARE! I have been dealing with the Real Real for 11 days about a $2000 Balmain blazer I sent to them to sell that I bought from them. After countless days of waiting, phone calls, emails (that go unanswered) and customer service chat line, no one can give me the truth. I used their provided UPS label and got confirmation it arrived and was signed for on July 8th. It is now the 19th and the Real Real is clueless. And customer service is a joke. They lost the blazer, cannot find it, and are trying to buy a few more days to "locate" it. I was a repeat customer. Not anymore.

I wanted to sell some items on The RealReal so they sent a representative to my house to pick up the items they sold the items three months ago. I still have not been paid. I've tried to contact them via telephone. All I can do is instant message them, they promised me 12 different times that the money was going to be deposited. It still has not been deposited as of now.
$2800 commission due to me and I have not received one penny
This company is a joke. Don't waste your time or aggravation with them.

Beware - they have horrible customer service support. Most promo codes don't work & it's impossible to get any adjustment. Pictures are deceiving - not displayed on real people and purposely missing basic back & side shots! Make sure you really really want it before you pay $15 to ship. I'm NO longer a fan of this company.

Sent in a long list of consignments in May and was told that I would be paid by July 15th, 18th and 21st by different CSR's with TRR and now here it is July 21st no payment. And the commission payment for May alone was nearly $2,000. I send all the consignments and now the consignor will not return my call! Stay far away from TRR!

This is the most arrogant and incompetent company to deal with. There is no phone number to call, only texting or email. My order got canceled. After I spent over 30 minutes texting, customer service said, "We have reported the problem, wait for customer service to get back to you." I literally just wasted 30 minutes to get no reply. Then, three days later, I got an email reply saying, "I request you to please create a new account so you do not face any issues at the purchase time." So, I made another order, and it was canceled again. I emailed customer service and got the reply, "After looking into your account status further, we can confirm that your account has been deactivated. Our Account Manager has notified us that the account was deactivated as a result of not meeting the eligibility requirements outlined in our terms and conditions." What a waste of time dealing with this company. The customer service and account manager can't help or solve any issue. Stay away from "The RealReal" because their customer service is nonexistent.

Terrible Customer Service. I'm so disappointed in TRR. I purchased a cashmere sweater and it arrived with a hole in the sleeve, and yes, they were prompt to refund the cost of the garment. However, they outright refused to cover the shipping. As I live in Australia, I explained that means I now have to pay US$50 to replace it. After much discourse they credited me US$25, but that still doesn't cover the shipping. Also, it became evident that the person I was dealing with wasn't even bothering to read my input to the discussion. Not Happy Jan!

I'm not sure what has changed with the leadership of this company but the parity, customer service, and efficiency has gone down the drain. I recently sent items for consignment. Within a week in a half, they were marked down to 20% off. In contrast, there's a pair of boots that I watched remain the same price for over a month of being for sale. When the boots were finally marked down, they were only reduced to 5% off, which they remained for an additional 2 weeks. Meanwhile, my consignment item was marked down to 60% for the same time frame. My items sold for pennies on the dollar at a huge loss for me. Imagine consigning designer Fendi shoes in very good condition and only receiving $20 in commission. How is it that certain items get to be sale for longer time periods before being marked down, and when they finally are marked down- it's in very small increments?
Additionally, I observed a Gucci coat that keeps going back and forth between 40 and 50% off. It was recently 50% of for almost a week in a half, now it's 40% off AGAIN. Be careful to look at the images of items for sale. I was about to purchase a Gucci suede cape and it was listed in Excellent condition, but the pictures showed lots of marks and brushing on the suede. It obviously isn't in good condition. A pink pair of Amina Muaddi heels are listed as Very Good condition, but there are scuffs, discolorations, and marks shown on the back and sides of both shoes. Be observant before you purchase.

3 items purchased were verified fake. They will not refund.
A $300 bracelet (fake GUCCI) was sent loose in an empty box. I didn't believe the documentary, now I do.

Sent a brand new with tags LeVian ring. They CUT THE TAG OFF! WHY? New bags have tags, new clothes have tags. They had NO right and NO reason to do that. I am LIVID!

I sent a NEVER used pristine Gucci ladylock bag in. I asked five times for an indicator. They told me AFTER it was on the site I would see the price. Um, no, you will tell me the price RANGE now or zip want my bag back. I'm supposed to find out the price when it's live so somebody can buy it and I'm just sol if I don't like the price. Shady shady shady! It took three weeks and the BBB getting involved to get my bag returned.

They returned it with the crossbody strap attached, shoved in the dust bag and tied the straps in a double knot.

I sent the strap (which contains the keys) on a separate pouch so it couldn't get band or scratch the unscratched hardware.

I am so SO angry! Now I have a ring that's brand new with a cut off tag, so where's the proof it's brand new. They just dropped the value of a brand new item!

Imagine all the bs the people are going through when people buy their stuff. They need to be closed down. They're a disgusting business.

I ordered Hermes Kelly 32. I received a Hermes Kelly 35. I had to jump through hoops, and waste hours on the phone in order to get a refund.
After informing The Real Real that I as sent the wrong size back, and having to submit measurements of the bag here is what the customer service response was: " I completely understand your anxiety. If I were in your place, I'd be filled with uncertainties and concerns.".
This is not acceptable service. Shame on you Real Real!
Stay away from ordering from a company that clearly doesn't care about their customer and only cares about selling merchandise that they can't even list correctly on their website.

Many of high-valued designer clothes such as Casey Casey, Daniela Gregis, Sofie D'Hoore, etc. were listed at 5% of the value and when I requested repricing, the items were already sold and I received a commission of 1%. If you can sell it any other way, do it.

RealReal mishandled my Louis Vuitton travel piece, priced it way below market value & when I requested return, parts came back missing. RR wants to pay me the low price (I did not agree to price) after they take out 40% commission! They LOST the item Real Real did NOT SELL the item. Why take a hefty commission? Customer Service ignores emails for weeks at a time! Horrible company!

If you are thinking of purchasing something with The Real Real, please reconsider. I purchased an item and was told over a week later (after many phone calls and emails) that the item I paid for was being sent to somebody else.

No updated and I am still waiting on a refund. Absolutely ridiculous. Stay away from this poor excuse of a website.

I sold a pair of brand new leather booties. When I purchased they were final sale so couldn't return them. Purchase price was close to $100. I tried them on twice and decided they were too narrow. I had sold items on the site previously and decided to use it again. By the time the price was reduced and fees were deducted I got an.80 check in the mail. I should have found someone to give the booties to for free. I will NEVER use this site again.