Billed my account and then will not produce letter despite calling multiple times. I will be disputing the charges with my bank. Total waste of money and time!

Deborah L.

1 review

1 helpful vote

“Avoid at all costs!!!”

7/31/19

Wish I had checked them out before I started. Took my money, promised to have the therapist complete the form the airline required, then after 3 WEEKS, numerous phone calls, e-mails and FRUSTRATION, I have given up!!! Make promises they don't keep and string you along forever! I am hoping there are actually some honest companies out there as I actually do qualify but TherapyPet is not one of them! Stay away!

Jody S.

1 review

2 helpful votes

“Fraudulent”

10/30/18

They have automated phone service so you do not get a human, they string you along with emails, no re riot for your purchase. They promise a therapist from your state will do the letter yet mine came from Tennessee not my home state. I cancelled by phone message and emails to two people, then suddenly, 7 days later I get the PDF by email and another charge on my account. Do not waste your time and money. I called my own physician and got the letter needed. Their site is misleading ...do not do business with this scam. They say you need a mental health therapist, not true, a physicians letter is perfectly acceptab

Bryce N.

9 reviews

32 helpful votes

“Misleading, false hopes”

10/2/18

This site claims to provide certification of emotional support animals. The site is carefully worded to avoid the following fact, drawn from the official ADA.gov fact sheet on the matter:

"There are individuals and organizations that sell service animal certification or registration documents online. These documents do not convey any rights under the ADA and the Department of Justice does not recognize them as proof that the dog is a service animal."