They have automated phone service so you do not get a human, they string you along with emails, no re riot for your purchase. They promise a therapist from your state will do the letter yet mine came from Tennessee not my home state. I cancelled by phone message and emails to two people, then suddenly, 7 days later I get the PDF by email and another charge on my account. Do not waste your time and money. I called my own physician and got the letter needed. Their site is misleading ...do not do business with this scam. They say you need a mental health therapist, not true, a physicians letter is perfectly acceptab
This site claims to provide certification of emotional support animals. The site is carefully worded to avoid the following fact, drawn from the official ADA.gov fact sheet on the matter:
"There are individuals and organizations that sell service animal certification or registration documents online. These documents do not convey any rights under the ADA and the Department of Justice does not recognize them as proof that the dog is a service animal."
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