Therapy Pet reviews

I have never had such difficulty getting a simple refund then with this company.
I registered two dogs back in September.. I didn't see the button where it said to add another dog for $50 and instead did them completely separately.
Sooo I paid $200 more than I needed to.
I call right away, explain the situation and they agree to refund me the money.
Fast forward to now... This is my (minimum) tenth call to them regarding the SAME issue. I even have an email confirmation saying they agreed to refund me the money and I haven't gotten a cent back from the 200.
They keep saying they're giving tickets to process the order and I have to wait 10 business days. Well, I keep waiting the 10 business days over and over and STILL NOTHING.
They don't deserve to be in business. They might be a fraud and I would recommend to stay away from them.

Rarely do i run into such incompetence and disorganization in a company. I ordered the identification kit at least one month before travel. As the weeks passed, I called and emailed. I did not get it before I left for my trip and would have been in trouble without it if not for a friend lending me a vest, etc. I also cancelled the travel kit in plenty of time before it was sent, according to one of their employees. I reconfirmed that I cancelled it several times via email. When I got back from my trip, the travel kit was waiting for me as well as the identification kit. I called about how to return it. They told me that the USPO would cover the expense via the tracking code. No, the Post office said I needed them to provide a packages notice that shows they are covering the expense. After calling several times, they made it clear that they could not provide the packaging coverage and I would have to pay the thirty dollars to send it back. UNFAIR since it was their mistake in sending it. We will see if i get reimbursed and how many more calls that might take. And regarding the ESA letter, it was from a different state than i live in and did not believe in its adequacy so I needed to go through other means to travel successfully with my dog. It wasn't worth risking. The airlines are stricter than that. So, my whole interaction with this company was negative and money lost.

Wish I had checked them out before I started. Took my money, promised to have the therapist complete the form the airline required, then after 3 WEEKS, numerous phone calls, e-mails and FRUSTRATION, I have given up!!! Make promises they don't keep and string you along forever! I am hoping there are actually some honest companies out there as I actually do qualify but TherapyPet is not one of them! Stay away!

They have automated phone service so you do not get a human, they string you along with emails, no re riot for your purchase. They promise a therapist from your state will do the letter yet mine came from Tennessee not my home state. I cancelled by phone message and emails to two people, then suddenly, 7 days later I get the PDF by email and another charge on my account. Do not waste your time and money. I called my own physician and got the letter needed. Their site is misleading ...do not do business with this scam. They say you need a mental health therapist, not true, a physicians letter is perfectly acceptab