Therapy Pet

I purchased on Feb 5 and it's February 21 and still nothing! I should have read the reviews! I want my money back!

Since past month they are supost to refund for sets of 2 pets that never show up and they dont refund us.

Rarely do i run into such incompetence and disorganization in a company. I ordered the identification kit at least one month before travel. As the weeks passed, I called and emailed. I did not get it before I left for my trip and would have been in trouble without it if not for a friend lending me a vest, etc. I also cancelled the travel kit in plenty of time before it was sent, according to one of their employees. I reconfirmed that I cancelled it several times via email. When I got back from my trip, the travel kit was waiting for me as well as the identification kit. I called about how to return it. They told me that the USPO would cover the expense via the tracking code. No, the Post office said I needed them to provide a packages notice that shows they are covering the expense. After calling several times, they made it clear that they could not provide the packaging coverage and I would have to pay the thirty dollars to send it back. UNFAIR since it was their mistake in sending it. We will see if i get reimbursed and how many more calls that might take. And regarding the ESA letter, it was from a different state than i live in and did not believe in its adequacy so I needed to go through other means to travel successfully with my dog. It wasn't worth risking. The airlines are stricter than that. So, my whole interaction with this company was negative and money lost.

I STILL have to tell my bank (Bank of America) EVERY MONTH that it's NOT ME!
(For details see screenshot below.)

I purchased a letter in good faith, including the additional pet fee, which I believed would allow our two small dogs to be registered us (one for me and one for my wife). Immediately after purchase I received an email telling me I was subscribed to a monthly service with PawsX for $9.99. I instantly knew this was a fraudulent site scamming people. A complete bait and switch. My naivety was the result of a friend having gotten a letter from them. However, they weren't automatically subscribed to a monthly service, which tells me they (TherapyPet.org & PawsX.com) have evolved their scam to try and get you in an ongoing scheme.

I signed immediately signed into the PawsX account with the info they sent me included in the email to cancel the supposed monthly subscription. It will not let you cancel it. I then called them and spoke to someone that English is clearly not their native language. I requested immediate cancellation of all services including the letter. They started back pedaling and telling me it was too late and the letter was already completed. It had been all of 10 minutes and they were telling me my letter was already completed by a licensed therapist and that they couldn't cancel it. Liars. No other word for it. It's a SCAM. These websites and companies should be wiped from the face of the Earth.

I was told I would receive an email from a supervisor by the end of the day confirming my cancellation. Needless to say... I haven't received anything.

Cancelling my credit card and disputing the charges.

It is truly pitiful that these type of people exist. DO NOT FALL FOR THIS SCAM! BUYER BEWARE!