Kim B.

In good faith I was trying to get my pet ESA registered and did not think to read reviews before hand. I was charged a fee for the registration of $249.99 then an additional charge of $29.99 which the rep told me was for the printed letter? Today, I was charged again for a subscription fee for $9.99! I called to inquire of all the charges and they told me that I checked the boxes for additional fees, which I did not. I have not received any products from them and told the rep to cancel everything and that I will go elsewhere. He then told me that I cannot get a full refund since they have scheduled a therapist to speak to me. Are you kidding me? The rep then told me that he would get a manager on the phone to speak to me regarding my cancellation. I sat on hold until finally disconnected. I have now contacted my credit card company to dispute on my behalf.