The Company Store

I chatted with customer service for an hour explaining what I wanted to purchase. My order was placed and I was looking forward to receiving my order. However, after 2 deliveries everything I had thought I purchased was wrong. I got exactly what I did not want! How do you go from buying feather/down to an alternative? I had to return my entire order which included 4 pillows, pillow covers, mattress topper and a mattress topper cover. You try lugging that stuff to UPS. It's not fun at all! When they received the packages back I had another problem. I could not purchase what I originally wanted to get until I received my refund. Figure that one out? I have a higher limit on my card and could purchase what I wanted. However, I was told I could not. I did not know a store could tell me what I could purchase and when. The lady I chatted with told me she would give me 2 day shipping for free when I could purchase what I wanted after my refund. The thing is everyone gets 2 day shipping. WTH? Then I was told I had a 20% off for all the problems they have caused. I thought well at least that is something. Just to make sure I was clear I repeated what she wrote. Then told her you do realize The Company is offering 25% off on bedding. She told me I would have to choose when I received my refund in 3 to 5 days whether I wanted the 20% off or 25% off my new order. So… what did they give me for the aggravation? NOTHING! Also, the customer service representative pretended that I was no longer on the chat and was going to close it. I told her nice try… because I sent myself a copy of the chat. She had no idea I could do that. All of a sudden she said, "sorry I thought I lost you." Then I asked to speak with a manager and they gave me a phone number to call. I will not recommend this store or it's products to anyone and I know a lot of people!

I WAS (past tense) a loyal and longtime fan of The Company Store. Loved getting the catalog in the mail. I have comforters, pillows and sheets that are in great condition going on 15 years, washed many, many times on sanitize cycle. Everything has held up like a champ! Guests comment that our bed and bedding is so comfortable…that's because there is a 15 year old feather top, down comforter and $250 feather pillows made by The Company Store when they were based out of Wisconsin, made there and not corporate owned. Times have definitely changed…

Since they were sold to Home Depot there is a noticeable change in the quality and style of their products. I used to buy A LOT of stuff from them. Now i buy once a year and scan the reviews first because buying anything from them is a gamble now. I used to love their prints; unique, high quality, "Scando" style. Looking at their website the past week, there wasn't one print or style that made swoon, want to buy or wishlist. Anything i bought was on clearance; all prints and styles from almost a year and a half ago. Also, anything I've bought in the past few years is lacking the original quality. I WAS a fan of their 300 count organic cotton sheets—something about them, nothing compares. Those sheets have lasted a lifetime even with multiple washes on sanitize—soft but still held their crisp shape and sturdy. Anything I've bought in the past five years is a different story. I've sent back sheets and pillowcases that were so poorly sewn it makes you think they have zero quality control and don't care. And some were see through—so thin and flimsy the worst quality! The only products that are still well made are the sheets, blankets, towels and bath mats that are made in Portugal. Everything else is mostly made in China and has gone downhill…

I hope they read these reviews and change back to their high quality, well made, beautiful products instead of the junk they're pumping out these days. Unfortunately i doubt that will happen…

I've purchased several items over the years from the Company Store. 2 years ago I paid over $500 for a bedding set, percale cotton sheets (which I love), a comforter (which is OK, not as nice as my lands end one), and this blue blanket that filled my washer and dryer with a pound of lint, shrunk 1/3rd of its size and is so pilled it has sat in a drawer ever since. That blanket was $130 dollars and I couldn't return because it's outside of the return window. I followed the directions for washing and care.

I've had multiple issues with their mobile ordering, you can't paste a promo code in and hit apply you have to delete a character and re-write to get it to not gray out. I've accidentally ordered duplicates and accidentally ordered 1 pillow case instead of 2, these occured on two separate orders. You can't hit the back button, it will empty your whole shopping cart. You can't shop while not logged in and then log in, it will empty your shopping cart. No way to auto-apply promo codes. No way to bring these issues to their attention either since the only customer service is email and phone.

Customer service replies to questions about colors or stock in 2-3 weeks. I ordered my daughter a quilt set and the sheets went out of stock. It took me 7 weeks to hear back that they were discontinuing them permanently. No suggestions on other sheets that would match, no familiarity with their own products so I bought everything else on Amazon.

Fulfillment is really slow for a company that is supposed to not be Wayfair or Overstock. Usually 2-3 days before the order ships and over a week to get it on top of that.

I'm just really disappointed because I loved the old Company Store. Home Depot bought them in 2017 and it has swiftly gone downhill.

I placed an order the 1st of September for a twin comforter, bedskirt, blanket and throw. Nightmare experience with this order from the beginning. TCS website kept telling me it was not secured when trying to order. Kicked me off numerous times. Have had this issue before. Very difficult placing an order. When I finally was able to place the order, two items were back ordered for middle of October. After three weeks, I realized that I never received the available items. Called and spoke to an inept customer service rep... he could not tell me anything about my order. NOTHING! The conversation felt fraudulent. Hung up and called credit card I charged the order to and found out that TCS had tried to charge to my card and it was denied. I explained to credit card that I felt something wasn't right with the company and they noted on my account. I called TCS back the next day and spoke to another CSR. She was more helpful and explained everything to her about order, etc... she asked for name of CSR and said would check into unsecured website. She finally was able to get two items shipped and other items not available until mid October and would expedite at no charge. Received the first half of order, but bedskirt for twin bed was huge. This has happened before with product. Nothing is true to size... everything is huge! Finally received the 2nd half of order last week. Expecting a throw and twin blanket. Well, I received the throw, which was not worth the money, and a fitted king size sheet with a label for the white twin blanket. How crazy is this! So, called CSR again and complained. She told me to keep the sheet no charge and would re-order blanket. After 6 weeks dealing with this fiasco, I canceled the re-order and asked that I am credited for blanket. Will watch my credit card, as I don't trust TCS will credit this. I have been a long time customer of TCS, but will never, ever order from them again. Lost my business!

I placed an order on August 1st for flat and fitted sheets along with matching pillow cases. At the time I ordered, I was never told that the pillow cases were on back order. Two weeks after ordering I still hadn't received my order so I called them and was told that the fitted and flat sheets were in but they were holding them because the pillow cases were on back order and would be in on the 17th. I asked them to send the flat and fitted sheets anyway, which they did. On August 20th I called to see if the pillow cases were in yet and I was told that they were but that they hadn't been shipped to me yet. The customer service rep told me to check back in a few days to see if they had been shipped. I called back again on 8/22 and I'm now told that they haven't received them yet and they don't have a new date when they'll be available.
After expressing my frustrations with the rep she told me that she could put in an inquiry to find out when they might be available but it might take awhile to get an answer. I would never have ordered these sheets if I'd have known one of the items was back ordered. At this point I'm ready to send the flat and fitted sheets back and cancel the back order. Don't order from this company unless you have a lot of time to wait for your product.
Update: As of Sept 2018 I still haven't received the pillow cases that were back ordered. I contacted customer service and was told that they only rec'd 300 sets from the distributor and that there were 800 back orders but that they were expecting another shipment on 10/3 and that I would receive my order at that time. 11/1/18 still haven't received my back ordered pillow cases so I once again called customer service and was told that now they weren't expecting another delivery until Feb 2019. I cancelled my back order and will NEVER order from this company again.

Recently, my Husband and I placed an order for a soft touch ultra fleece sheet set. When we originally placed this order, the item was backordered. We were surprised to receive it 4 - 6 weeks earlier than we expected. But, what was really surprising was when we went to take the sheet set and put it on our bed, the sheets had holes and white circle stickers near the holes. I phoned immediately and requested this item be picked up and told the Supervisor that I expected something to be done, as I didn't expect to receive used and defective merchandise from a resource such as The Company Store. So, the item was picked up, however we are still awaiting the credit on our credit card. Today, a 20% family and friend discount was mailed to us for Friends and Family and that reminded me that we still hadn't received our refund for defective merchandise as well as nothing was done to satisfy my husband or I. So, I phoned again and requested a Manager - Patricia, Customer Service Manager was extremely impolite and my Husband came into the room to say "Bye" to me as he was heading out and she rudely stated I'm interrupting her as she is talking to me - I told her I was just answering my Husband and decided it wasn't even worth talking to this individual. She sounded in a bad mood from the minute I was connected to her and I questioned this immediately. Poor customer service, poor communication, bad attitude and they don't have any clue on how to treat customers. Customer retention is huge and The Company Store needs to learn how to treat customers better. I have asked them to remove my and my husband's name and address from any future promotions, catalogues and mailings.

On June 27th, I noticed that they were having a 4th of July sale, offering 30% off on orders over $500. I was thinking about a large purchase, but needed to see the colors in better light. I checked the next morning, put everything in my cart to see what the damages would be. I left to go to an appt. And when I got home, I had decided to go for it and place my order. When I went through the process, much to my surprise the 30% would not come off? It said that I had not met the criteria or something. So, I called the company and explained what happened. The girl put me on hold for over 10 minutes and came back and said there was nothing she could do. I asked for a manager and the manager told me I should have taken a screenshot of it! What!?!?!?! Then she said the IT department must not have taken that particular item off of the website fast enough! Who would think of that when the July 4th sale was still going on!?!?!?! I had to argue with her, but FINALLY she honored the sale price. I received NO order confirmation or anything, yet she told me everything was in stock. When I went to check my order, the item was 30% off again! I called back on July 2nd and the girl found the order, sent me an invoice and told me that my order would go out Tuesday, July 5th and should arrive in IL, from WI, by Friday, the 8th. Today is the 8th and my order has not shipped?!?!?!?! I have now called five different times and spoken to six different people! Today when I called, I was not even given a manager! I was on hold for over 20 minutes and STILL did not speak with a manager! EVERY SINGLE TIME I place an order with this company, there is a problem. They do NOT know what they are doing!