Rhonda M.

I placed an order the 1st of September for a twin comforter, bedskirt, blanket and throw. Nightmare experience with this order from the beginning. TCS website kept telling me it was not secured when trying to order. Kicked me off numerous times. Have had this issue before. Very difficult placing an order. When I finally was able to place the order, two items were back ordered for middle of October. After three weeks, I realized that I never received the available items. Called and spoke to an inept customer service rep... he could not tell me anything about my order. NOTHING! The conversation felt fraudulent. Hung up and called credit card I charged the order to and found out that TCS had tried to charge to my card and it was denied. I explained to credit card that I felt something wasn't right with the company and they noted on my account. I called TCS back the next day and spoke to another CSR. She was more helpful and explained everything to her about order, etc... she asked for name of CSR and said would check into unsecured website. She finally was able to get two items shipped and other items not available until mid October and would expedite at no charge. Received the first half of order, but bedskirt for twin bed was huge. This has happened before with product. Nothing is true to size... everything is huge! Finally received the 2nd half of order last week. Expecting a throw and twin blanket. Well, I received the throw, which was not worth the money, and a fitted king size sheet with a label for the white twin blanket. How crazy is this! So, called CSR again and complained. She told me to keep the sheet no charge and would re-order blanket. After 6 weeks dealing with this fiasco, I canceled the re-order and asked that I am credited for blanket. Will watch my credit card, as I don't trust TCS will credit this. I have been a long time customer of TCS, but will never, ever order from them again. Lost my business!