Karen R.

I placed an order on August 1st for flat and fitted sheets along with matching pillow cases. At the time I ordered, I was never told that the pillow cases were on back order. Two weeks after ordering I still hadn't received my order so I called them and was told that the fitted and flat sheets were in but they were holding them because the pillow cases were on back order and would be in on the 17th. I asked them to send the flat and fitted sheets anyway, which they did. On August 20th I called to see if the pillow cases were in yet and I was told that they were but that they hadn't been shipped to me yet. The customer service rep told me to check back in a few days to see if they had been shipped. I called back again on 8/22 and I'm now told that they haven't received them yet and they don't have a new date when they'll be available.
After expressing my frustrations with the rep she told me that she could put in an inquiry to find out when they might be available but it might take awhile to get an answer. I would never have ordered these sheets if I'd have known one of the items was back ordered. At this point I'm ready to send the flat and fitted sheets back and cancel the back order. Don't order from this company unless you have a lot of time to wait for your product.
Update: As of Sept 2018 I still haven't received the pillow cases that were back ordered. I contacted customer service and was told that they only rec'd 300 sets from the distributor and that there were 800 back orders but that they were expecting another shipment on 10/3 and that I would receive my order at that time. 11/1/18 still haven't received my back ordered pillow cases so I once again called customer service and was told that now they weren't expecting another delivery until Feb 2019. I cancelled my back order and will NEVER order from this company again.