Elizabeth G.

I've purchased several items over the years from the Company Store. 2 years ago I paid over $500 for a bedding set, percale cotton sheets (which I love), a comforter (which is OK, not as nice as my lands end one), and this blue blanket that filled my washer and dryer with a pound of lint, shrunk 1/3rd of its size and is so pilled it has sat in a drawer ever since. That blanket was $130 dollars and I couldn't return because it's outside of the return window. I followed the directions for washing and care.

I've had multiple issues with their mobile ordering, you can't paste a promo code in and hit apply you have to delete a character and re-write to get it to not gray out. I've accidentally ordered duplicates and accidentally ordered 1 pillow case instead of 2, these occured on two separate orders. You can't hit the back button, it will empty your whole shopping cart. You can't shop while not logged in and then log in, it will empty your shopping cart. No way to auto-apply promo codes. No way to bring these issues to their attention either since the only customer service is email and phone.

Customer service replies to questions about colors or stock in 2-3 weeks. I ordered my daughter a quilt set and the sheets went out of stock. It took me 7 weeks to hear back that they were discontinuing them permanently. No suggestions on other sheets that would match, no familiarity with their own products so I bought everything else on Amazon.

Fulfillment is really slow for a company that is supposed to not be Wayfair or Overstock. Usually 2-3 days before the order ships and over a week to get it on top of that.

I'm just really disappointed because I loved the old Company Store. Home Depot bought them in 2017 and it has swiftly gone downhill.