The Company StoreReviews 492

I had a little difficulty with putting in my billing address which is different from my shippping address. Folks at The Company Store got back to me very quickly and resolved the issue =) THANK YOU The Company Store for still valuing customers and customer service with high regard!

This is what I ordered: LaCrosse Premium Down Ultra Warmth Comforter - Full. FINALLY! A down comforter store that sells sewn-through box construction in at least a somewhat high power(Ultra) which is what I bought. Fought for 30+ years with those damn baffle box squares that EVERY NIGHT would have nothing in the middle because all the down moved through that opening between the boxes to other boxes, making those really full, but where I needed it the most - nothing. Completely gone. So to find this comforter in all sizes with different colors and warmths was a revelation to me. Kudos to them for that. Those are all the positives. Now for the negatives: the fabric in this comforter is 295. VERY crinkly sounding. Every down comforter I've ever had a much higher thread count and made absolutely NO noise when moving around. (In fact, the one I'm using now bought from a regular everyday store is whisper quiet. But it has those %^&*@# baffles.) The Comforter Store should make this comforter, the LaCrosse, with that kind of fabric. Or at least give a hgher thread count as an option and STATE that it's softer and doesn't make noise. I've only had it less than a couple weeks or so, and love that the down doesn't move and its relatively warm, but it's really irritating to actually be woken up by the crinkling sound! Charge a few bucks more for the non-crinkling fabric if you must - I'd gladly pay it not to hear crinkling. The ony other thing is, the higher-count down comforters that are baffles, make them in the sewn-through type, where the down doesn't move around. I would have gotten one of those if it was sewn-through (and cost much more) but because this LaCrosse was the only one that was like that, I had to take it. In fact, make the sewn-through kind an option for every one of the comforters. Just as an aside, MANY years ago there was a company that sold sewn-through down comforters in boxes that were, WHEN FILLED, about 7-8 inches square. Looked like an overstuffed down parka. LOVED THEM and ordered 3 in the highest count they had, in both twin for my kids and queen or king (forget which) for us adults. And back then they were $300-$400+ each. So a lot of $$. But SO worth it. Someone should bring those back. Dont' know WHY they even make the baffle kind since that down moves all over the place. VERY hard to shake a twin/full, let alone a queen or king to redistribute the down. One last thing: These down companies advertize CUSTOM comforters. That's actually not true. CUSTOM is where you tell them the type/count of fabric you want, the power of fill, the type of construction (sewn-through, baffle), etc. Picking from their list of premade is NOT custom is any sense of the word. When you build a custom home you tell the builder what you want in it, not some cookie-cutter design they have. I would want the 6-700 down in whatever thread count that doesn't make noise (4-500ct and up?) in a sewn-through style in both a full and queen. THAT would be my idea of custom. Sorry, but that's my gripe about companies advertizing "custom".

I get totally sucked into reading reviews which can help and confuse at the same time. A little hesitant to spend a lot on sheets because of this, but saw one which brought me back to The Co Store percale sheets. On sale and able to replace one sheet (dif brand) that ripped, I am thrilled! A little smooth out of the pkg it washed up perfectly! Dried way less wrinkled than other percales and the texture turned just perfect! Weight, color, everything nicer than hotel 5 star. Will continue to purchase Co. Store

After an initial review and disappointment of a discount code not working, I received an email in response, which not only honored the discount but went above and beyond by adding an additional 5%. I'm extremely pleased with the outcome of my experience with The Company Store. I feel heard, and valued and I feel confident I will reach out again to this company when looking to purchase more home goods. This is is how you retain loyal customers. I look forward to receiving my order and seeing the discount applied.

After watching a comforter come and go I finally ordered it, only to get an email cancellation of comforter but not the shams! Shams arrived, honestly didn't need them obviously but I was made to pay for return shipping which is wrong! Very disappointed

Wanted a quality DOWN comforter and put that as my search parameter. I saw a lightweight one. I looked at the pics and saw one with a container of white feathers. Since my current comforter is spitting black feathers I ordered that comforter. It was a down alternative comforter, which I do not want. I was told I can send it back, pay a minimal amount and get my down comforter. Being housebound with lung issues, that was just too much. It arrived later than anticipated, but when it came I decided I'll just keep the inferior fake down comforter. Either study the descriptions or buy somewhere else!

I tried to cancel my order of a new comforter because I decided to use my old one, also purchased at the Company Store. I was unable to cancel it and was given no instruction or help in returning the new one.